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How to use

Do you need to emulsify (wet) the cleansers to activate?

Yes, we recommend using the cleansers with water. You can either apply the cleansers on a wet face using a soft cloth or fingers and massage in or emulsify them with a bit of water in the palm of your hand before applying them to your face.

How much cleanser do I need to apply?

2-3 pumps of each formula are sufficient to ensure a thorough cleanse that leaves the skin feeling soft and squeaky clean.

Will the Gentle Cleanser remove eye makeup?

Yes, Gentle Cleanser has been clinically proven to remove even waterproof mascara, this all-in-one cleanser makes makeup removal a breeze.

If I use Cleanse & Clarify every day will it make my skin more sensitive?

While everyone’s skin is different, the common factor is to treat it gently. If you see that your skin is becoming tight or reactive, we would recommend you reduce your use of Cleanse & Clarify to 2-3 times a week only and build up to a routine that

What percentage of AHA & BHA is in the Exfoliate formula? Do they work well together?

Yes the AHAs and BHAs in Exfoliating Cleanser were formulated to work effectively together to achieve radiant, glass-like skin. For the skintellectuals: There are just over 2% AHAs (a combination of Lactic and Citric Acid) and under 1% BHA (Salicylic

Do I need SPF after each cleanse?

During the daytime: Yes, we always recommend a high-strength SPF. At night: No, SPF is not needed before bed.

Can I start a new DuoCleanse system and another skincare product at the same time?

When adding a new ingredient to your skincare routine, we recommend starting with one to test skin tolerability to the new ingredient first. If adding more than one, utilise a skin diary so you can keep track of changes in your skin.

Can I start a new DuoCleanse system and another makeup product at the same time?

Yes, a new makeup product (foundation, lipstick, mascara etc) is perfectly fine to incorporate into your routine at the same time.

When should I moisturise?

We recommend using the following products to hydrate your skin after using DuoCleanse:. Hydrate & Hold: Spritze our hydrating mist to deliver hydration and make sure your skin is damp prior to using your Hyaluronic Acid serum, HydraGlo. HydraGlo - A

What products should I use after I exfoliate?

Hydration is key after you exfoliate. We recommend using the following products to hydrate your skin after using Cleanse & Exfoliate:. Hydrate & Hold: Spritze our hydrating mist to deliver hydration and make sure your skin is damp prior to using your

How often should I use Cleanse & Exfoliate?

As the Exfoliating Cleanser (step 2) contains active ingredients, we would recommend introducing the Step 2 cleanser gradually into your routine. We recommend starting once weekly in the evening, and then building up your usage to 1-2 times per week,

Can I mix more than one DuoCleanse system together?

You can customise your cleanse by using DuoCleanse on alternating nights. However, when adding a new product or active ingredients to your skincare routine, we recommend starting with one product first to test skin tolerability to the new ingredient.

How often should I use my DuoCleanse?

When adding a new product or active ingredients to your skincare routine, we recommend building up your usage gradually to make sure your skin responds well to the new ingredients. Cleanse & Exfoliate. If you are planning on using Cleanse & Exfoliate

Should I double cleanse morning and night?

This depends on the DuoCleanse system you are using and your own preferences. Most people will typically double cleanse at night to remove SPF or any makeup residue with Step 1 (Gentle Cleanser) and then treat their skin with Step 2. Recommended use:

What cleanser is good for blackheads?

Cleanse & Exfoliate suits most skin types and is the system for you if you have blackheads, whiteheads, congestion or dull skin. Most skin types will benefit from an Exfoliating Cleanser 2 - 3 times weekly to promote cell turnover and reveal radiant

What can I use to hydrate my skin?

We recommend using the following products to hydrate your skin after using DuoCleanse:. Hydrate & Hold: Spritz our hydrating mist to deliver hydration and make sure your skin is damp prior to using your Hyaluronic Acid serum, HydraGlo. HydraGlo - A s

What cleanser is good for sensitive skin and redness?

Brightening Cleanser is our ‘sensitive skin’ system, so it suits most skin types. The formula is clinically proven to even out the skin tone, improve texture and reduce dark spots and hyperpigmentation. You can use Cleanse & Brighten morning and nigh

Should I use DuoCleanse morning and night?

This depends on the DuoCleanse system you are using and your own preferences. Most people will typically double cleanse at night to remove SPF or any makeup residue with Step 1 (Gentle Cleanser) and then treat their skin with Step 2. Recommended use:

Do I wash off Step 1 before I apply Step 2?

Yes! We would suggest the following routine for best results:. Emulsify (wet) your Step 1 Gentle Cleanser with lukewarm water and apply to your face using circular motions. This can be used on the eye area to remove makeup and waterproof makeup as it

Can I use DuoCleanse on my eyes?

Our Step 1 Gentle Cleanser in all DuoCleanse systems can be used on the eye area as it is ophthalmologically tested and safe for contact-lens wearers. We do not recommend using any of the Step 2 cleansers on your eyes or for removing eye makeup as it