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Sculpted By Aimee

Need help from the Sculpted By Aimee customer service team? Contact us here! 

Sculpted By Aimee | Help Centre | Customer Service & FAQS 

We accept returns within 60 days of purchase, depending on the condition of your item.
If your item is eligible for a return, all returns are free of charge. 

Change of mind/Unsuitable item
If you change your mind, it’s okay!
We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:
- Has not been used
- Is in its original packaging
- Is within 60 days of purchase/receipt
- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)

Gently used (tested once or swatched) 
We will accept a gently used item back under the following conditions:
- Has not been tested more than once 
- Is in its original packaging
- Is within 60 days of purchase/receipt
- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)

If your return fits the above criteria, please click one of the below links to find out how to return your item:
Returning an online purchase
Returning an in-store purchase

Flaw or fault
We’re always committed to making things right in the rare event that anything goes wrong!
Please contact our Customer Service Team here and we will assist you further.

Foundation shade
If you have received a shade recommendation and find that the shade isn’t right for you, we’re committed to getting it right!
Please contact our Customer Service Team here and we will assist you further.

Please note:
- All returned items are subject to inspection by our Store Team or Returns team once the item has been received prior to the refund/exchange being issued
- Personalised items are exempt from ‘change of mind’ returns due to the nature of the item
- We are unable to take returns for Change of Mind/Unsuitable products not purchased on our Sculpted By Aimee App, Website or in our Flagship stores. If you purchased a product at one of our authorised retailers or counters and have changed your mind, please contact them directly.

What is your returns policy?

At Sculpted, we want your order to reach you as quickly as you do 💗

Our shipping times are:
Republic of Ireland: 1-2 working days
United Kingdom: Royal Mail 1st Class - 1-2 working days/Royal Mail 2nd Class - 2-4 working days 
Elsewhere: 5-8 working days

If your order has not arrived within these timeframes, please contact us here and we'll be happy to help.


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