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Sculpted By Aimee

Need help from the Sculpted By Aimee customer service team? Contact us here! 

Sculpted By Aimee | Help Centre | Customer Service & FAQS 

Finding your foundation shade

Sheer to Light Coverage

Medium to Full Coverage

Foundation & Bases

How do I find my concealer shade?

What concealer should I choose?

How do I apply each concealer?

Which concealer should I use for mature skin?

Can I use these concealers for all skin types?

What is a colour corrector and how does it work?

Are the Colour Correctors suitable for all skin tones?

Concealers & Colour Correctors

What’s the difference between loose and pressed setting powders?

Will setting powder dry out my skin?

How do I apply setting powder for the best results?

Is your setting powder good for mature skin?

What does Hydrate & Hold Setting Mist do?

Can I use setting mist if I have dry or oily skin?

Should I use both setting powder and setting mist?

Will a setting mist make my skin feel sticky?

Can I use setting mist throughout the day?

Setting Powders & Mists

What to use for fine lines or mature skin

My makeup is sliding off, separating or pilling

My Makeup looks cakey...

I don't know where to start

Quick solutions to common makeup problems

Tips and Tricks

Complexion

What does a primer do?

What's the difference between Beauty Base Protect and Beauty Base?

Primers

DuoCleanse

Cleansers

Finding skin and makeup products to suit you

What can I use to hydrate my skin?

Our Recommended Skincare Routine

What’s the difference between CloudCream and HydraGlo?

Which one is best for my skin type?

Will these products feel heavy on my skin?

Can I wear them under makeup?

Are these suitable for all skin types?

Can I use them daily?

Does CloudCream or HydraGlo contain SPF?

Serums & Moisturisers

Can Fresh Faced be used without rinsing or does it need to be washed off?

Removing your makeup

Does Cloud Cream contain SPF?

Does Beauty Base , Tint & Glow & Second Skin have broad spectrum SPF?

If your products contain SPF does that mean there will be flashback?

SPF & Sun Protection

Skincare

Can I use Sculpted By Aimee products during pregnancy?

Safety

Is Sculpted By Aimee Cruelty Free?

Product regulations and testing

What is Sculpted By Aimee doing for sustainability?

Sustainability & Ethics

Where can I find product ingredients?

Are your products fragrance Free?

Are your products Gluten Free?

Are your products nickel free?

What kind of SPF does Sun Mist contain?

Are your skin products mineral?

Ingredients

Blush suggestions to go with your skin tone

Cheeks

LashLift

Recommended use

Mascara

Is EasyBrow similar to Shape & Set?

Brows

Eyes & Brows

What brush should I use for fake tan?

🧾Product Support and Information

✨An update on your Sculpted Beauty Club tier

What is Sculpted Beauty Club?

Who can join?

How do I leave the program?

What happens if I leave and decide to join again?

How does it work?

How do I register to get rewards?

About Sculpted Beauty Club

What happens to my existing points?

What happens to my redeemed but unused rewards vouchers?

Will my tier status change?

How do I check my new tier and points balance?

Do I need to opt-in again with the new rewards platform?

I don’t see my points—what should I do?

Why is the rewards program changing?

Will my account automatically move to the new program?

Will I still have the same benefits as before?

I used to get free shipping as a VIP. Why has this changed?

How do I turn my points into vouchers now?

Can I still use my old vouchers from the previous rewards program?

Are there different voucher options available?

Do vouchers expire?

Transitioning from Our Previous Rewards Program

How many points do I earn per purchase?

How do I redeem my points?

How do I earn points?

How do I view my point balance?

Is there a limit to the number of points I can earn?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens if a friend I refer cancels or returns their order?

Why did my account balance go down?

Do my points expire?

Do I earn points on sale items or gift cards?

Can I use my rewards vouchers with discount codes?

I completed an activity but didn't earn points?

Can I use my points during checkout?

Can I use my points with other discounts?

Where can I check my points balance?

What happens if I return an order?

Earning and Redeeming Points

🌟Sculpted Beauty Club (Rewards)

Are the products refillable?

How does the Glow Collection fit within my current routine?

How should I introduce a new product into my routine?

What Skincare Routine is best for Dry Skin?

Dry Skin Types

What Skincare Routine is best for normal/balanced skin?

Balanced Skin Types

What Skincare Routine is best for Oily Skin?

Oily Skin Types

Recommended Routines

Is HydraBright pregnancy safe?

Is Brighten Up Eye Cream pregnancy safe?

Is LiquidGlo pregnancy safe?

Safety & Suitability

What is LiquidGlo, and how does it work?

How to add LiquidGlo to your routine

Why do I need an essence (LiquidGlo) in my routine?

What are the key ingredients in LiquidGlo?

What skin types can use LiquidGlo?

How is LiquidGlo different from a toner?

Why do LiquidGlo and HydraBright work well together?

Is LiquidGlo Dermatologically tested?

Is LiquidGlo refillable?

LiquidGlo

What is HydraBright, and how does it work?

How to add HydraBright into your routine

Is Hydrabright refillable?

What skin concerns does HydraBright address?

What makes Vitamin C so important for the skin?

What is the percentage of Vitamin C?

What are some common concerns with a Vitamin C product?

What results can I expect from using HydraBright?

Can I use HydraBright if I have sensitive skin?

Why is HydraBright best paired with LiquidGlo?

What's the difference between HydraBright and HydraGlo?

Can I use HydraBright and DuoCleanse together?

HydraBright

What is Brighten Up Energising Eye Cream, and how does it work?

How to add Brighten Up Energising Eye Cream into your routine

How does caffeine benefit the under-eye area?

What makes the cryo-tip applicator special?

Can I use Brighten Up under makeup?

When should I apply Brighten Up Eye Cream?

Is Brighten Up suitable for all skin types?

How quickly can I see results with my Brighten Up Eye Cream?

Is Brighten Up Energising Eye Cream Refillable?

Brighten Up Energising Eye Cream

✨The Glow Collection

Personalised/Engraved items information

How do I order an engraved item?

Will my engraved item arrive with the rest of my order?

Can I return an engraved item?

Can I change the name or spelling after I've placed an order?

I have a problem with my engraved item

✍️ Personalised / Engraved items

Where can I find my order number?

Delivery times - Ireland, EU and International Orders

Delivery times- UK & Northern Ireland Orders

Does Sculpted By Aimee Ship Worldwide?

How much do you charge for delivery?

What couriers do you use?

Sending something as a gift

What payment methods are accepted?

What is Quiver? (London Delivery Provider)

How do I track an order I've placed with Quiver? (London)

Placing an order

I have a problem with an item in my order

Is it possible to change or cancel an order?

I have a problem with my delivery

I am having an issue at the checkout

Order Issues

How do I track my order?

My order is over the expected delivery timeframe

Tracking your order

How do I log in or out of my account?

Where do I download the app?

I'm having a technical issue with my order or account

Your Account

How do I know if a product is coming back?

Online Product Availability

🚚 Online Orders

All articles

Categories

🧾Product Support and Information

🌟Sculpted Beauty Club (Rewards)

✨The Glow Collection

✍️ Personalised / Engraved items

🚚 Online Orders

🔙 Returns & Refunds

♻️ ReSculpted Recycling Programme

🌟Sculpted Rewards

💸Discounts and Offers

🤗About Us

🎓The Academy

Articles

How do I join the Sculpted Community (Beauty Collective)?