Change of mind/Unsuitable item. If you change your mind, it’s okay!. We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:. - Has not been used. - Is in its original packaging. - Is within 60 days of purch

<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Change of mind/Unsuitable item<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you change your mind, it&#x2019;s okay!<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Has not been used<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is in its original packaging<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is within 60 days of purchase/receipt<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is accompanied by a valid proof of purchase (order number, receipt or bank statement) <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your item has been gently used<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;(tested once or swatched on the back of your hand) we will also accept this back under the following conditions:<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Has not been tested more than once&#xA0;<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is in its original packaging<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is within 60 days of purchase/receipt<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is accompanied by a valid proof of purchase (order number, receipt or bank statement) <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Foundation shade<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have received a shade recommendation and find that the shade isn&#x2019;t right for you, we&#x2019;re committed to getting it right!<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact our Customer Service Team&#xA0;<a class="fr-strong" href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank">here&#xA0;</a>and we will assist you further. <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your product has a flaw or fault<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&#x2019;re always committed to making things right in the rare event that anything goes wrong!<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact our Customer Service Team&#xA0;<a href="https://www.sculptedbyaimee.com/pages/contact">here&#xA0;</a>and we will assist you further. <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note:<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- All returned items are subject to inspection by our Store Team or Returns team once the item has been received prior to the refund/exchange being issued<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">-Personalised items are exempt from &#x2018;change of mind&#x2019; returns due to the nature of the item <span style="letter-spacing: 0.5px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">We are unable to take returns for Change of Mind/Unsuitable products not purchased on our Sculpted By Aimee App, Website or in our Flagship stores. If you purchased a product at one of our authorised retailers or counters and have changed your mind, please contact them directly.<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;

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Sometimes you might need to return something and that's okay. We're here with all the info to help you out!

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Do you need to emulsify (wet) the cleansers to activate?

How much cleanser do I need to apply?

Will the Gentle Cleanser remove eye makeup?

If I use Cleanse & Clarify every day will it make my skin more sensitive?

What percentage of AHA & BHA is in the Exfoliate formula? Do they work well together?

Do I need SPF after each cleanse?

Can I start a new DuoCleanse system and another skincare product at the same time?

Can I start a new DuoCleanse system and another makeup product at the same time?

When should I moisturise?

What products should I use after I exfoliate?

How often should I use Cleanse & Exfoliate?

Can I mix more than one DuoCleanse system together?

How often should I use my DuoCleanse?

Should I double cleanse morning and night?

What cleanser is good for blackheads?

What can I use to hydrate my skin?

What cleanser is good for sensitive skin and redness?

Should I use DuoCleanse morning and night?

Do I wash off Step 1 before I apply Step 2?

Can I use DuoCleanse on my eyes?

How to use

Can teenagers use any of the systems?

Which DuoCleanse is right for me?

Can I apply retinol after using DuoCleanse?

If I’m on Roaccutane can I use any or all of the cleansers?

I have oily skin, will Exfoliating Cleanser work for me?

I have an oily T-zone that’s prone to breakouts but the rest of my face is dry. Which DuoCleanse is best?

I have dry skin, which system is best for me?

Suitability

How do I refill my DuoCleanse system when my formula has run out?

Can I refill my DuoCleanse bottle with a refill from a different system?  E.g I have bought a Cleanse & Clarify, but I’d like to try a Brightening Cleanser within the same bottle.

Refilling your DuoCleanse

Can I use the Gentle Cleanser on my eyes?

Is DuoCleanse safe for pregnancy?

What happens if my skin tingles or there is a burning sensation?

Is DuoCleanse safe to use for someone undergoing cancer treatment?

Is DuoCleanse breast-feeding safe?

Safety

Can I travel with DuoCleanse?

Are the exfoliating beads in the Cleanse & Exfoliate system environmentally friendly?

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