Ireland & UK Returns

Outside Ireland/UK Returns

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Sculpted By Aimee

Returning an online purchase💻

About Us

Returns Policy

Personalised/Engraved items information

How do I order an engraved item?

Will my engraved item arrive with the rest of my order?

Can I return an engraved item?

Can I change the name or spelling after I've placed an order?

I have a problem with my engraved item

Personalised / Engraved items🎀

Where can I find my order number?

Delivery times - Ireland, EU and International Orders

Delivery times- UK & Northern Ireland Orders

Does Sculpted By Aimee Ship Worldwide?

How much do you charge for delivery?

What couriers do you use?

Sending something as a gift

What payment methods are accepted?

What is Quiver? (London Delivery Provider)

How do I track an order I've placed with Quiver? (London)

Placing an order

I have a problem with an item in my order

Is it possible to change or cancel an order?

I have a problem with my delivery

I am having an issue at the checkout

Order Issues

How do I track my order?

My order is over the expected delivery timeframe

Tracking your order

How do I log in or out of my account?

Where do I download the app?

I'm having a technical issue with my order or account

Your Account

How do I know if a product is coming back?

Has a product been discontinued?

Do you stock your full range in retail and pharmacies?

Can I buy sample sachets?

How can I try a product before I buy it?

Online Product Availability

Where can I buy a Gift Card?

e-Gift Card T&Cs

Gift Cards

How do I unsubscribe from emails?

Can I amend a recurring subscription?

Subscriptions

What happens if I don’t pay for my Pay in 3 instalments order?

My statement is incorrect. What should I do?

I have not received my order. What happens to my statement?

There's something wrong with my order. Do I still need to pay for it?

What happens if I make a return?

About Klarna

Klarna

Online Orders

Full Returns Policy

How do I return an item purchased online?

Can I return an item if I change my mind?

What should I do if my item is faulty or has a flaw?

What if I purchased the wrong shade?

What items are excluded from returns?

Can I return an item received as a gift?

Can I return an item bought from another retailer?

Will I get a refund if I return an item?

Returns & Refunds

What is ReSculpted?

What products can I return?

Do I need to clean my empty products before returning them?

Can I return my empties in-store?

How can I return my empties by post?

When do I get my rewards points?

Can I return fewer than 5 empty products?

Can I return more than 5 empty products?

How do I sign up for Sculpted Rewards to get my points?

ReSculpted Recycling Programme

Finding your foundation shade

Sheer to Light Coverage

Medium to Full Coverage

Foundation & Bases

How do I find my concealer shade?

What concealer should I choose?

How do I apply each concealer?

Which concealer should I use for mature skin?

Can I use these concealers for all skin types?

What is a colour corrector and how does it work?

Are the Colour Correctors suitable for all skin tones?

Concealers & Colour Correctors

What’s the difference between loose and pressed setting powders?

Will setting powder dry out my skin?

How do I apply setting powder for the best results?

Is your setting powder good for mature skin?

What does Hydrate & Hold Setting Mist do?

Can I use setting mist if I have dry or oily skin?

Should I use both setting powder and setting mist?

Will a setting mist make my skin feel sticky?

Can I use setting mist throughout the day?

Setting Powders & Mists

What to use for fine lines or mature skin

My makeup is sliding off, separating or pilling

My Makeup looks cakey...

I don't know where to start

Quick solutions to common makeup problems

Tips and Tricks

Complexion

What does a primer do?

What's the difference between Beauty Base Protect and Beauty Base?

Primers

DuoCleanse

Cleansers

Finding skin and makeup products to suit you

What can I use to hydrate my skin?

Our Recommended Skincare Routine

What’s the difference between CloudCream and HydraGlo?

Which one is best for my skin type?

Will these products feel heavy on my skin?

Can I wear them under makeup?

Are these suitable for all skin types?

Can I use them daily?

Does CloudCream or HydraGlo contain SPF?

Serums & Moisturisers

Can Fresh Faced be used without rinsing or does it need to be washed off?

Removing your makeup

Does Cloud Cream contain SPF?

Does Beauty Base , Tint & Glow & Second Skin have broad spectrum SPF?

If your products contain SPF does that mean there will be flashback?

SPF & Sun Protection

Skincare

Can I use Sculpted By Aimee products during pregnancy?

Safety

Is Sculpted By Aimee Cruelty Free?

Product regulations and testing

What is Sculpted By Aimee doing for sustainability?

Sustainability & Ethics

Where can I find product ingredients?

Are your products fragrance Free?

Are your products Gluten Free?

Are your products nickel free?

What kind of SPF does Sun Mist contain?

Are your skin products mineral?

Ingredients

Blush suggestions to go with your skin tone

Cheeks

LashLift

Recommended use

Mascara

Is EasyBrow similar to Shape & Set?

Brows

Eyes & Brows

What brush should I use for fake tan?

Product Support and Information

MUA Discount

How to delete or change a discount code in your cart

App welcome discount

📖T&Cs - Discount Codes

Terms and Conditions

Discount Codes

Do you do the same promotions in store and online?

Bundles - T&Cs

Bundles

Personalised/Engraved items T&Cs

Engraving

In Store - Free Gift with purchase T&Cs

Free Gift with purchase - T&Cs

Free Gift with purchase

Surprise Beauty Box T&Cs 2025

Limited edition products

Promotions

Discounts and Offers

How do Sculpted Rewards work?

How do I sign up for Sculpted Rewards?

What tier am I in?

Will my points expire?

Where can I get rewards points?

How do I get my birthday points?

I redeemed my points for a code - where did it go?

Where can I spend my rewards points?

Can I cancel a rewards code I have redeemed?

Can I transfer my points from one account to another?

Sculpted Rewards

Can I return a Gift Card?

Can I return something I got as a gift?

When will my return be processed?

What Is ReSculpted?

How do I send my ReSculpted empties back?

ReSculpted Recycling Programme ♻️

In-Store Returns Policy

Faulty or Flawed Product

Incorrect Foundation Shade

Returning an in-store purchase🛍️

Where can I buy Sculpted By Aimee?

Where we're stocked

How to book an appointment

Are all makeup appointments redeemable?

Dublin: Grafton Street

Belfast: Victoria Square Shopping Centre

Appointments - T&Cs

Makeup Appointments and Services