Change of mind/Unsuitable item. If you change your mind, it’s okay!. We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:. - Has not been used. - Is in its original packaging. - Is within 60 days of purch

<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Change of mind/Unsuitable item<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you change your mind, it&#x2019;s okay!<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Has not been used<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is in its original packaging<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is within 60 days of purchase/receipt<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is accompanied by a valid proof of purchase (order number, receipt or bank statement) <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your item has been gently used<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;(tested once or swatched on the back of your hand) we will also accept this back under the following conditions:<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Has not been tested more than once&#xA0;<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is in its original packaging<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is within 60 days of purchase/receipt<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is accompanied by a valid proof of purchase (order number, receipt or bank statement) <span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note:<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- All returned items are subject to inspection by our Store team once the item has been received prior to the refund/exchange being issued<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Personalised items are exempt from &#x2018;change of mind&#x2019; returns due to the nature of the item <span id="isPasted" style="color: rgb(52, 12, 12); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.5px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;;font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to take returns on products not purchased on our Sculpted By Aimee App, Website or in our Flagship stores. If you purchased a product at one of our authorised retailers or counters, please contact them directly.<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;

Change of mind/Unsuitable item

We’re always committed to making things right in the rare event that anything goes wrong!. Please contact our Customer Service Team here and we'll be happy to look into this for you. Please note:. - All returned items are subject to inspection by our

<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&#x2019;re always committed to making things right in the rare event that anything goes wrong! <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact our Customer Service Team <a href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank">here&#xA0;</a>and we&apos;ll be happy to look into this for you. <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note:<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- All returned items are subject to inspection by our Returns team once the item has been received prior to the refund/exchange being issued

Faulty or Flawed Product

If you have received a shade recommendation and find that the shade isn’t right for you, we’re committed to getting it right!. Please visit the store where the team will assist you in finding the right shade. Gently used items (e.g. Tested once) may

<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have received a shade recommendation and find that the shade isn&#x2019;t right for you, we&#x2019;re committed to getting it right! Please visit the store where the team will assist you in finding the right shade. Gently used items (e.g. Tested once) may be accepted for an exchange, however this is decided upon inspection of the product and once it meets the below criteria. <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Has not been tested more than once&#xA0;<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is in its original packaging<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is within 60 days of purchase/receipt<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)

Incorrect Foundation Shade

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Do you need to emulsify (wet) the cleansers to activate?

How much cleanser do I need to apply?

Will the Gentle Cleanser remove eye makeup?

If I use Cleanse & Clarify every day will it make my skin more sensitive?

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Can I start a new DuoCleanse system and another skincare product at the same time?

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What cleanser is good for blackheads?

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Should I use DuoCleanse morning and night?

Do I wash off Step 1 before I apply Step 2?

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Can teenagers use any of the systems?

Which DuoCleanse is right for me?

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How do I refill my DuoCleanse system when my formula has run out?

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Refilling your DuoCleanse

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