We're so sorry to hear there was an issue with an item in your order. We always want to make things right, so for us to look into this further, please contact our Customer Service Team here with your order number, and we will look into this further w

<p>We&apos;re so sorry to hear there was an issue with an item in your order.</p><p>We always want to make things right, so for us to look into this further, please contact our Customer Service Team&#xA0;<a href="https://www.sculptedbyaimee.com/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank"><strong>here</strong></a> with your order number, and we will look into this further with you!&#xA0;</p>

I have a problem with an item in my order

Please contact us here as quickly as possible with your order number and the changes you would like to make and we'll help you as best we can.

<div id="isPasted" style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We can only change or cancel orders before the order has been processed by our warehouse.</div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: inherit;"></div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As we have super speedy turnaround times, this can sometimes leave a short window to allow for changes, but we&#x2019;ll absolutely help if we can!</div><p><br></p><p>Please contact us <a href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank"><strong>here</strong></a> as quickly as possible with your order number and the changes you would like to make and we&apos;ll help you as best we can.&#xA0;</p>

Is it possible to change or cancel an order?

If your order is stuck in transit, or over the expected delivery timeframe, please reach out to us here and we'll be happy to look into this for you.

<p><span style="font-size: 18px;">If your order is stuck in transit, or over the expected delivery timeframe, please reach out to us <a href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank"><strong>here&#xA0;</strong></a>and we&apos;ll be happy to look into this for you.</span></p>

I have a problem with my delivery

We would recommend for any technical issues, to try clear your cache and try again.Instructions for each browser are here: Chrome, Safari, Edge, Firefox

<div data-block="true" data-editor="7teop" data-offset-key="9qk18-0-0" id="isPasted"><div data-offset-key="9qk18-0-0"><span style="font-size: 16px;">We would recommend for any technical issues, to try clear your cache and try again.<br></span></div></div><div data-block="true" data-editor="7teop" data-offset-key="68h92-0-0"><div data-offset-key="68h92-0-0"><span data-offset-key="68h92-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="7teop" data-offset-key="f0do8-0-0"><div data-offset-key="f0do8-0-0"><span data-offset-key="f0do8-0-0"><span data-text="true" style="font-size: 16px;">Instructions for each browser are here:&#xA0;</span></span><span style="font-size: 16px;"><a href="https://support.google.com/accounts/answer/32050?hl=en&amp;co=GENIE.Platform%3DDesktop" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="f0do8-1-0"><span data-text="true">Chrome</span></span></a></span><span data-offset-key="f0do8-2-0"><span data-text="true" style="font-size: 16px;">,&#xA0;</span></span><span style="font-size: 16px;"><a href="https://support.apple.com/en-us/105082" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="f0do8-3-0"><span data-text="true">Safari</span></span></a></span><span data-offset-key="f0do8-4-0"><span data-text="true" style="font-size: 16px;">,&#xA0;</span></span><span style="font-size: 16px;"><a href="https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="f0do8-5-0"><span data-text="true">Edge</span></span></a></span><span data-offset-key="f0do8-6-0"><span data-text="true" style="font-size: 16px;">,&#xA0;</span></span><span style="font-size: 16px;"><a href="https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="f0do8-7-0"><span data-text="true">Firefox</span></span></a></span></div></div><div data-block="true" data-editor="7teop" data-offset-key="9p12s-0-0"><div data-offset-key="9p12s-0-0"><span style="font-size: 16px;">&#xA0;</span></div></div>

I am having an issue at the checkout

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Sculpted By Aimee

Order Issues

🚚 Online Orders

Are the products refillable?

How does the Glow Collection fit within my current routine?

What Skincare Routine is best for Dry Skin?

Dry Skin Types

What Skincare Routine is best for normal/balanced skin?

Balanced Skin Types

What Skincare Routine is best for Oily Skin?

Oily Skin Types

Recommended Routines

Is HydraBright pregnancy safe?

Is Brighten Up Eye Cream pregnancy safe?

Is LiquidGlo pregnancy safe?

Safety & Suitability

What is LiquidGlo, and how does it work?

How to add LiquidGlo to your routine

Why do I need an essence (LiquidGlo) in my routine?

What are the key ingredients in LiquidGlo?

What skin types can use LiquidGlo?

How is LiquidGlo different from a toner?

Why do LiquidGlo and HydraBright work well together?

Is LiquidGlo Dermatologically tested?

Is LiquidGlo refillable?

LiquidGlo

What is HydraBright, and how does it work?

How to add HydraBright into your routine

Is Hydrabright refillable?

What skin concerns does HydraBright address?

How do I use HydraBright in my routine?

What makes Vitamin C so important for the skin?

What is the percentage of Vitamin C?

What are some common concerns with a Vitamin C product?

What results can I expect from using HydraBright?

Can I use HydraBright if I have sensitive skin?

Why is HydraBright best paired with LiquidGlo?

What's the difference between HydraBright and HydraGlo?

HydraBright

What is Brighten Up Energising Eye Cream, and how does it work?

How to add Brighten Up Energising Eye Cream into your routine

How does caffeine benefit the under-eye area?

What makes the cryo-tip applicator special?

Can I use Brighten Up under makeup?

When should I apply Brighten Up Eye Cream?

Is Brighten Up suitable for all skin types?

How quickly can I see results with my Brighten Up Eye Cream?

Is Brighten Up Energising Eye Cream Refillable?

Brighten Up Energising Eye Cream

✨The Glow Collection

Personalised/Engraved items information

How do I order an engraved item?

Will my engraved item arrive with the rest of my order?

Can I return an engraved item?

Can I change the name or spelling after I've placed an order?

I have a problem with my engraved item

✍️ Personalised / Engraved items

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Delivery times - Ireland, EU and International Orders

Delivery times- UK & Northern Ireland Orders

Does Sculpted By Aimee Ship Worldwide?

How much do you charge for delivery?

What couriers do you use?

Sending something as a gift

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Placing an order

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My order is over the expected delivery timeframe

Tracking your order

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I'm having a technical issue with my order or account

Your Account

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Online Product Availability

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e-Gift Card T&Cs

Gift Cards

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Subscriptions

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What happens if I make a return?

About Klarna

Klarna

Full Returns Policy

How do I return an item purchased online?

Can I return an item if I change my mind?

What should I do if my item is faulty or has a flaw?

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Will I get a refund if I return an item?

🔙 Returns & Refunds

What is ReSculpted?

What products can I return?

Do I need to clean my empty products before returning them?

Can I return my empties in-store?

How can I return my empties by post?

When do I get my rewards points?

Can I return fewer than 5 empty products?

Can I return more than 5 empty products?

How do I sign up for Sculpted Rewards to get my points?

♻️ ReSculpted Recycling Programme

Finding your foundation shade

Sheer to Light Coverage

Medium to Full Coverage

Foundation & Bases

How do I find my concealer shade?

What concealer should I choose?

How do I apply each concealer?

Which concealer should I use for mature skin?

Can I use these concealers for all skin types?

What is a colour corrector and how does it work?

Are the Colour Correctors suitable for all skin tones?

Concealers & Colour Correctors

What’s the difference between loose and pressed setting powders?

Will setting powder dry out my skin?

How do I apply setting powder for the best results?

Is your setting powder good for mature skin?

What does Hydrate & Hold Setting Mist do?

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Should I use both setting powder and setting mist?

Will a setting mist make my skin feel sticky?

Can I use setting mist throughout the day?

Setting Powders & Mists

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My makeup is sliding off, separating or pilling

My Makeup looks cakey...

I don't know where to start

Quick solutions to common makeup problems

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Complexion

What does a primer do?

What's the difference between Beauty Base Protect and Beauty Base?

Primers

DuoCleanse

Cleansers

Finding skin and makeup products to suit you

What can I use to hydrate my skin?

Our Recommended Skincare Routine

What’s the difference between CloudCream and HydraGlo?

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Does CloudCream or HydraGlo contain SPF?

Serums & Moisturisers

Can Fresh Faced be used without rinsing or does it need to be washed off?

Removing your makeup

Does Cloud Cream contain SPF?

Does Beauty Base , Tint & Glow & Second Skin have broad spectrum SPF?

If your products contain SPF does that mean there will be flashback?

SPF & Sun Protection

Skincare

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Safety

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Product regulations and testing

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Sustainability & Ethics

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What kind of SPF does Sun Mist contain?

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Ingredients

Blush suggestions to go with your skin tone

Cheeks

LashLift

Recommended use

Mascara

Is EasyBrow similar to Shape & Set?

Brows

Eyes & Brows

🧾Product Support and Information