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Sculpted By Aimee

Support and information for placing an online order or returning an item

Orders | Sculpted By Aimee | Help Centre 

🚚 Online Orders

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Do you do the same promotions in store and online?

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Bundles

Surprise Beauty Box T&Cs 2025

Limited edition products

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Pink Friday #1 - Free Engraving - Brush Set

Pink Friday #2 - Surprise Beauty Box

Pink Friday #3 - 3 for 2 on Aimee's Picks

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Black Friday 2025

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What’s the best way to apply Cream Cushion – sponge or brush?

There’s a liquid that looks like oil on the surface when I open my foil – is that normal?

How do I customise the finish or coverage?

How does it wear on oily skin?

Will it cling to dry patches?

How do I refill Cream Cushion?

Can I use it for touch-ups?

Will it go patchy if I top up over powder?

Will it cover blemishes?

Is the finish dewy or matte?

What makes this ‘next-generation’?

Why choose a cushion foundation over a normal foundation?

Why come to Sculpted for your base?

Why choose Sculpted for your Cushion foundation?

How does Cream Cushion compare to Second Skin, Satin Silk, HydraTint and Tint & Glow?

What is the finish of the product?

Is it suitable for sensitive or acne-prone skin?

Is it suitable for rosacea or redness-prone skin?

Is it pregnancy-safe?

Is it non-comedogenic? Will it clog pores?

Can I travel with Cream Cushion?

Does it have a use-by date?

What’s the foil seal for?

How should I store Cream Cushion?

Do I need to clean the mesh?

Will the mesh dry out?

How do I find my shade match?

Is it suitable for mature skin or fine lines?

Does it flashback in photos?

Will it oxidise or change colour throughout the day?

Can I wear it over primer or skincare?

Can I layer this with other Sculpted foundations or concealers?

Will it move if I apply cream blush or bronzer on top?

Do I need to set it with powder?

Is it longwearing?

Is it sweatproof or waterproof?

How do I clean the sponge?

Is the sponge replaceable if I lose it?

There’s oil on the surface – is that normal?

Can the mesh tear or stretch?

Why is the inner seal stained?

Why does the mesh feel looser than when I first used it?

Cream Cushion Foundation

A little update from us…

Why are you increasing some of your prices?

When will this happen?

How much are prices changing?

Will this affect the quality of your products?

Will you still offer promotions and rewards?

Will there be more price changes in the future?

Will my product subscription be affected?

Do I need to do anything to accept the new price on my subscription?

Can I change or cancel my subscription if I don’t want to continue at the new price?

Pricing Updates - September 2025

Finding your foundation shade

Sheer to Light Coverage

Medium to Full Coverage

Foundation & Bases

How do I find my concealer shade?

What concealer should I choose?

How do I apply each concealer?

Which concealer should I use for mature skin?

Can I use these concealers for all skin types?

What is a colour corrector and how does it work?

Are the Colour Correctors suitable for all skin tones?

Concealers & Colour Correctors

What’s the difference between loose and pressed setting powders?

Will setting powder dry out my skin?

How do I apply setting powder for the best results?

Is your setting powder good for mature skin?

What does Hydrate & Hold Setting Mist do?

Can I use setting mist if I have dry or oily skin?

Should I use both setting powder and setting mist?

Will a setting mist make my skin feel sticky?

Can I use setting mist throughout the day?

Setting Powders & Mists

What to use for fine lines or mature skin

My makeup is sliding off, separating or pilling

My Makeup looks cakey...

I don't know where to start

Quick solutions to common makeup problems

Tips and Tricks

Complexion

What does a primer do?

What's the difference between Beauty Base Protect and Beauty Base?

Primers

DuoCleanse

Cleansers

Finding skin and makeup products to suit you

What can I use to hydrate my skin?

Our Recommended Skincare Routine

What’s the difference between CloudCream and HydraGlo?

Which one is best for my skin type?

Will these products feel heavy on my skin?

Can I wear them under makeup?

Are these suitable for all skin types?

Can I use them daily?

Does CloudCream or HydraGlo contain SPF?

Serums & Moisturisers

Can Fresh Faced be used without rinsing or does it need to be washed off?

Removing your makeup

Does Cloud Cream contain SPF?

Does Beauty Base , Tint & Glow & Second Skin have broad spectrum SPF?

If your products contain SPF does that mean there will be flashback?

SPF & Sun Protection

Skincare

Can I use Sculpted By Aimee products during pregnancy?

Safety

Is Sculpted By Aimee Cruelty Free?

Product regulations and testing

What is Sculpted By Aimee doing for sustainability?

Sustainability & Ethics

Where can I find product ingredients?

Are your products fragrance Free?

Are your products Gluten Free?

Are your products nickel free?

What kind of SPF does Sun Mist contain?

Are your skin products mineral?

Ingredients

Blush suggestions to go with your skin tone

Cheeks

LashLift

Recommended use

Mascara

Is EasyBrow similar to Shape & Set?

Brows

Eyes & Brows

What brush should I use for fake tan?

🧾Product Support and Information

What is Sculpted Beauty Club?

How does it work?

How do I earn points?

How do I register to get rewards?

How do I redeem my points?

Can I use my rewards vouchers with discount codes?

Can I use my points during checkout?

Do my points expire?

How do I view my point balance?

What happens if I leave and decide to join again?

Can I use my points with other discounts?

Submitting a receipt from another retailer

What happens if a friend I refer cancels or returns their order?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Is there a limit to the number of points I can earn?

Why did my account balance go down?

I completed an activity but didn't earn points?

Do I earn points on sale items or gift cards?

Where can I check my points balance?

What happens if I return an order?

Who can join?

How do I leave the program?

How many points do I earn per purchase?

🌟Sculpted Beauty Club (Rewards)

I have a problem with my engraved item

Can I change the name or spelling after I've placed an order? copy

✍️ Personalised / Engraved items

Are the products refillable?

How does the Glow Collection fit within my current routine?

How should I introduce a new product into my routine?

What Skincare Routine is best for Dry Skin?

Dry Skin Types

What Skincare Routine is best for normal/balanced skin?

Balanced Skin Types

What Skincare Routine is best for Oily Skin?

Oily Skin Types

Recommended Routines

Is HydraBright pregnancy safe?

Is Brighten Up Eye Cream pregnancy safe?

Is LiquidGlo pregnancy safe?

Safety & Suitability

✨The Glow Collection