Is it possible to change or cancel an order?Updated 18 days ago
We can only change or cancel orders before the order has been processed by our warehouse.
As we have super speedy turnaround times, this can sometimes leave a very short window to allow for changes, but we’ll absolutely help if we can!
However, you have 30 minutes after placing your order to edit it using the link provided in your order confirmation email. Within this window, you can update your shipping address, contact details, or product shade, as well as cancel your order if needed. After 30 minutes, your order may already be processing and can no longer be amended.
Please contact us here as quickly as possible with your order number and the changes you would like to make and we'll help you as best we can.