Unsuitable items can be returned to us if they are;. If the product has been opened but the shade isn't right. We know it's hard to find the right shade whilst shopping online, and we're committed to getting it right for you. We always recommend our

Unsuitable items can be returned to us if they are; <ul><li style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Unopened and unused</li><li style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Within 60 days of purchase</li><li style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Purchased in a Sculpted By Aimee store, website or app</li><li style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Accompanied by a valid proof of purchase (receipt/order number)</li><li style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Not in the below list of exclusions</li></ul>If the product has been opened but the shade isn&apos;t right We know it&apos;s hard to find the right shade whilst shopping online, and we&apos;re committed to getting it right for you. We always recommend our <a href="https://www.sculptedbyaimee.com/pages/foundation-shade-finder-quiz" rel="noopener noreferrer" target="_blank">Shade Finder Quiz</a>, but if you&apos;ve ordered a foundation or concealer that isn&apos;t right, we can offer an exchange once it has only been gently used or tested. It must have been purchased in the last 60 days and accompanied by a valid proof of purchase (order number).&#xA0; ExclusionsThe following items&#xA0;cannot&#xA0;be returned to us: <ul><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Personalised or engraved items &#xA0;</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Free Gifts with purchase</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Opened or used&#xA0;items</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Purchased in other retailers i.e. Not a Sculpted By Aimee store, website or app</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Limited edition or exclusive items;<ul style="font-size: initial; font-style: initial; font-family: initial;"><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Advent Calendars</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Surprise Beauty Boxes</li><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Selection Boxes </li></ul></li></ul> Online ReturnsIf the item was purchased&#xA0;online (Sculpted By Aimee Website or App)The item can be returned to us via post, within 60 days of purchase and accompanied with a valid proof of purchase (receipt).Online Returns within Ireland:&#xA0;Click <a href="https://www.anpost.com/Post-Parcels/Click-and-Post/Returns" rel="noopener noreferrer" target="_blank">An Post Sculpted By Aimee Returns</a><a href="https://www.royalmail.com/track-my-return#/details/6049" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">&#xA0;</a>and follow the steps. Please include a note within your parcel outlining your original order number and reason for return. &#xA0;<div data-block="true" data-editor="eubc5" data-offset-key="cuvk3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>Online Returns within UK/Northern Ireland:&#xA0;<div data-offset-key="bmffu-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Click <a href="https://www.royalmail.com/track-my-return#/details/6049" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank">Royal Mail Sculpted By Aimee Returns&#xA0;</a>and follow the steps. Please include a note within your parcel outlining your original order number and reason for return.&#xA0;</div> Received as a giftIf you have received an item as a gift, we would request that you ask the person who gifted it to you for the order number or receipt so you can determine where it was purchased.<ul style="font-family: initial; font-size: initial;"><li dir="ltr" style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">If it was purchased in a Sculpted By Aimee Flagship store, on our website, or app, we will be able to take the return once it fits within the above criteria. If it was purchased from another retailer or counter, please contact them directly as their returns policies may vary.&#xA0;</li><li style="line-height: 1.38; margin-top: 0pt; margin-bottom: 0pt; font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Gift cards cannot be returned.</li></ul> Flaws or faultsIf you have noticed any flaw or issue with a product you have received, please <a href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us here</a>&#xA0;and we&apos;ll be happy to help.&#xA0; <div data-block="true" data-editor="ant2k" data-offset-key="ab2ke-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="6lg6n" data-offset-key="2db6o-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div> </div><span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note:<span style="font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This policy does not affect your statutory rights. If an excluded, used or opened item is returned to us, it will be returned to the sender and a refund/exchange will not be processed.&#xA0;<span style="letter-spacing: 0.5px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; font-size: 18px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; display: inline !important;">We are unable to take returns on products not purchased on our Sculpted By Aimee App, Website or in our Flagship stores. Any rewards points earned will be deducted in case of return. This may also affect your rewards tier if the overall value is less than the tier requirement. If you purchased a product at one of our authorised retailers or counters, please contact them directly as their returns policies may vary.&#xA0;

Online Returns Policy

We’re always committed to making things right in the rare event that anything goes wrong!. Please contact our Customer Service Team here and we'll be happy to look into this for you. Please note:. - All returned items are subject to inspection by our

<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&#x2019;re always committed to making things right in the rare event that anything goes wrong! <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact our Customer Service Team&#xA0;<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank">here&#xA0;</a><span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and we&apos;ll be happy to look into this for you. <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note:<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- All returned items are subject to inspection by our Returns team once the item has been received prior to the refund/exchange being issued

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What’s the best way to apply Cream Cushion – sponge or brush?

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