Please contact us here as quickly as possible with your order number and the changes you would like to make and we'll help you as best we can.

<div id="isPasted" style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We can only change or cancel orders before the order has been processed by our warehouse.</div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: inherit;"></div><div style="box-sizing: inherit; color: rgb(22, 22, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">As we have super speedy turnaround times, this can sometimes leave a short window to allow for changes, but we&#x2019;ll absolutely help if we can!</div><p><br></p><p>Please contact us <a href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank"><strong>here</strong></a> as quickly as possible with your order number and the changes you would like to make and we&apos;ll help you as best we can.&#xA0;</p>

Is it possible to change or cancel an order?

We're so sorry to hear there was an issue with an item in your order. We always want to make things right, so for us to look into this further, please contact our Customer Service Team here with your order number, and we will look into this further w

<p>We&apos;re so sorry to hear there was an issue with an item in your order.</p><p>We always want to make things right, so for us to look into this further, please contact our Customer Service Team&#xA0;<a href="https://www.sculptedbyaimee.com/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank"><strong>here</strong></a> with your order number, and we will look into this further with you!&#xA0;</p>

I have a problem with an item in my order

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Sculpted By Aimee

General order queries 📭

Online Orders 📦

Ireland, EU and International Orders

UK & Northern Ireland Orders

Does Sculpted By Aimee Ship Worldwide?

Delivery timeframes ⏰

How do I track my order?

My order is over the expected delivery timeframe

Tracking your order 🚚

Returns Policy

What Is ReSculpted?

How do I send my empties back?

What is ReSculpted?

ReSculpted Recycling Programme ♻️

Change of mind/Unsuitable item

Faulty or Flawed Product

Incorrect Foundation Shade

Ireland Returns

UK Returns

All International Returns (Outside UK & Ireland)

Outside Ireland/UK Returns

Returning an online purchase💻

Returning an in-store purchase🛍️

Returns🔄

Do you need to emulsify (wet) the cleansers to activate?

How much cleanser do I need to apply?

Will the Gentle Cleanser remove eye makeup?

If I use Cleanse & Clarify every day will it make my skin more sensitive?

What percentage of AHA & BHA is in the Exfoliate formula? Do they work well together?

Do I need SPF after each cleanse?

Can I start a new DuoCleanse system and another skincare product at the same time?

Can I start a new DuoCleanse system and another makeup product at the same time?

When should I moisturise?

What products should I use after I exfoliate?

How often should I use Cleanse & Exfoliate?

Can I mix more than one DuoCleanse system together?

How often should I use my DuoCleanse?

Should I double cleanse morning and night?

What cleanser is good for blackheads?

What can I use to hydrate my skin?

What cleanser is good for sensitive skin and redness?

Should I use DuoCleanse morning and night?

Do I wash off Step 1 before I apply Step 2?

Can I use DuoCleanse on my eyes?

How to use

Can teenagers use any of the systems?

Which DuoCleanse is right for me?

Can I apply retinol after using DuoCleanse?

If I’m on Roaccutane can I use any or all of the cleansers?

I have oily skin, will Exfoliating Cleanser work for me?

I have an oily T-zone that’s prone to breakouts but the rest of my face is dry. Which DuoCleanse is best?

I have dry skin, which system is best for me?

Suitability

How do I refill my DuoCleanse system when my formula has run out?

Can I refill my DuoCleanse bottle with a refill from a different system?  E.g I have bought a Cleanse & Clarify, but I’d like to try a Brightening Cleanser within the same bottle.

Refilling your DuoCleanse

Can I use the Gentle Cleanser on my eyes?

Is DuoCleanse safe for pregnancy?

What happens if my skin tingles or there is a burning sensation?

Is DuoCleanse safe to use for someone undergoing cancer treatment?

Is DuoCleanse breast-feeding safe?

Safety

Can I travel with DuoCleanse?

Are the exfoliating beads in the Cleanse & Exfoliate system environmentally friendly?

Is DuoCleanse gluten-free?

Can I use Brightening Cleanser & Exfoliate on the same night?

Can I use Exfoliating Cleanser & Clarify on the same night?

Can I use Brighten in the morning and Clarify in the evening?

Can I use Brightening Cleanser & Clarify on the same night?

Is the Gentle Cleanser oil or water-based?

Other

DuoCleanse🫧

MyMascara - Buy 2 get 10% off

Free Gift with purchase - T&Cs

Discount Codes T&Cs

Personalised items T&Cs

Bundles - Shop more, Save more! - T&Cs

Exclusive Offers: Website/App Offers

Promotional offers✨

What is Rewards?

How can I earn Rewards Points?

How can I check my points and How can I redeem my points?

What tier am I in?

Will my points expire?

I need more help?

How do I collect my Birthday points?

Sculpted Rewards🎁

Can I use Sculpted By Aimee products during pregnancy?

Where can I buy a Gift Card?

Is Sculpted By Aimee Cruelty Free?

Are your skin products mineral?

If your products contain SPF does that mean there will be flashback?

What does a primer do?

Does Beauty Base , Tint & Glow & Second Skin have broad spectrum SPF?

Whats the difference between Second Skin Dewy & Matte?

Product FAQs 💄

What is Sculpted By Aimee doing for sustainability?

Sustainability ♻️

Where can I buy Sculpted By Aimee?

Stockists 🛍

ROI: Grafton Street

UK: Belfast, Victoria Square Shopping Centre

Want to book an appointment? 💄