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Change of mind/Unsuitable itemUpdated 3 months ago

Change of mind/Unsuitable item

If you change your mind, it’s okay!

We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:

- Has not been used

- Is in its original packaging

- Is within 60 days of purchase/receipt

- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)


If your item has been gently used (tested once or swatched on the back of your hand) we will also accept this back under the following conditions:

- Has not been tested more than once 

- Is in its original packaging

- Is within 60 days of purchase/receipt

- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)


Please note:

- All returned items are subject to inspection by our Store team once the item has been received prior to the refund/exchange being issued

- Personalised items are exempt from ‘change of mind’ returns due to the nature of the item


We are unable to take returns on products not purchased on our Sculpted By Aimee App, Website or in our Flagship stores. If you purchased a product at one of our authorised retailers or counters, please contact them directly. 

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