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Sculpted By Aimee

Changing or Cancelling an Order

🚚 Online Orders

✨An update on your Sculpted Beauty Club tier

What is Sculpted Beauty Club?

Who can join?

How do I leave the program?

What happens if I leave and decide to join again?

How does it work?

How do I register to get rewards?

About Sculpted Beauty Club

What happens to my existing points?

What happens to my redeemed but unused rewards vouchers?

Will my tier status change?

How do I check my new tier and points balance?

Do I need to opt-in again with the new rewards platform?

I don’t see my points—what should I do?

Why is the rewards program changing?

Will my account automatically move to the new program?

Will I still have the same benefits as before?

I used to get free shipping as a VIP. Why has this changed?

How do I turn my points into vouchers now?

Can I still use my old vouchers from the previous rewards program?

Are there different voucher options available?

Do vouchers expire?

Transitioning from Our Previous Rewards Program

How many points do I earn per purchase?

How do I redeem my points?

How do I earn points?

How do I view my point balance?

Is there a limit to the number of points I can earn?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens if a friend I refer cancels or returns their order?

Why did my account balance go down?

Do my points expire?

Do I earn points on sale items or gift cards?

Can I use my rewards vouchers with discount codes?

I completed an activity but didn't earn points?

Can I use my points during checkout?

Can I use my points with other discounts?

Where can I check my points balance?

What happens if I return an order?

Earning and Redeeming Points

🌟Sculpted Beauty Club (Rewards)

Are the products refillable?

How does the Glow Collection fit within my current routine?

What Skincare Routine is best for Dry Skin?

Dry Skin Types

What Skincare Routine is best for normal/balanced skin?

Balanced Skin Types

What Skincare Routine is best for Oily Skin?

Oily Skin Types

Recommended Routines

Is HydraBright pregnancy safe?

Is Brighten Up Eye Cream pregnancy safe?

Is LiquidGlo pregnancy safe?

Safety & Suitability

What is LiquidGlo, and how does it work?

How to add LiquidGlo to your routine

Why do I need an essence (LiquidGlo) in my routine?

What are the key ingredients in LiquidGlo?

What skin types can use LiquidGlo?

How is LiquidGlo different from a toner?

Why do LiquidGlo and HydraBright work well together?

Is LiquidGlo Dermatologically tested?

Is LiquidGlo refillable?

LiquidGlo

What is HydraBright, and how does it work?

How to add HydraBright into your routine

Is Hydrabright refillable?

What skin concerns does HydraBright address?

How do I use HydraBright in my routine?

What makes Vitamin C so important for the skin?

What is the percentage of Vitamin C?

What are some common concerns with a Vitamin C product?

What results can I expect from using HydraBright?

Can I use HydraBright if I have sensitive skin?

Why is HydraBright best paired with LiquidGlo?

What's the difference between HydraBright and HydraGlo?

HydraBright

What is Brighten Up Energising Eye Cream, and how does it work?

How to add Brighten Up Energising Eye Cream into your routine

How does caffeine benefit the under-eye area?

What makes the cryo-tip applicator special?

Can I use Brighten Up under makeup?

When should I apply Brighten Up Eye Cream?

Is Brighten Up suitable for all skin types?

How quickly can I see results with my Brighten Up Eye Cream?

Is Brighten Up Energising Eye Cream Refillable?

Brighten Up Energising Eye Cream

✨The Glow Collection

Personalised/Engraved items information

How do I order an engraved item?

Will my engraved item arrive with the rest of my order?

Can I return an engraved item?

Can I change the name or spelling after I've placed an order?

I have a problem with my engraved item

✍️ Personalised / Engraved items

Where can I find my order number?

Delivery times - Ireland, EU and International Orders

Delivery times- UK & Northern Ireland Orders

Does Sculpted By Aimee Ship Worldwide?

How much do you charge for delivery?

What couriers do you use?

Sending something as a gift

What payment methods are accepted?

What is Quiver? (London Delivery Provider)

How do I track an order I've placed with Quiver? (London)

Placing an order

I have a problem with an item in my order

Is it possible to change or cancel an order?

I have a problem with my delivery

I am having an issue at the checkout

Order Issues

How do I track my order?

My order is over the expected delivery timeframe

Tracking your order

How do I log in or out of my account?

Where do I download the app?

I'm having a technical issue with my order or account

Your Account

How do I know if a product is coming back?

Has a product been discontinued?

Do you stock your full range in retail and pharmacies?

Can I buy sample sachets?

How can I try a product before I buy it?

Online Product Availability

Where can I buy a Gift Card?

e-Gift Card T&Cs

Gift Cards

How do I unsubscribe from emails?

Can I amend a recurring subscription?

Subscriptions

What happens if I don’t pay for my Pay in 3 instalments order?

My statement is incorrect. What should I do?

I have not received my order. What happens to my statement?

There's something wrong with my order. Do I still need to pay for it?

What happens if I make a return?

About Klarna

Klarna

Full Returns Policy

How do I return an item purchased online?

Can I return an item if I change my mind?

What should I do if my item is faulty or has a flaw?

What if I purchased the wrong shade?

What items are excluded from returns?

Can I return an item received as a gift?

Can I return an item bought from another retailer?

Will I get a refund if I return an item?

🔙 Returns & Refunds

What is ReSculpted?

What products can I return?

Do I need to clean my empty products before returning them?

Can I return my empties in-store?

How can I return my empties by post?

When do I get my rewards points?

Can I return fewer than 5 empty products?

Can I return more than 5 empty products?

How do I sign up for Sculpted Rewards to get my points?

♻️ ReSculpted Recycling Programme

Finding your foundation shade

Sheer to Light Coverage

Medium to Full Coverage

Foundation & Bases

How do I find my concealer shade?

What concealer should I choose?

How do I apply each concealer?

Which concealer should I use for mature skin?

Can I use these concealers for all skin types?

What is a colour corrector and how does it work?

Are the Colour Correctors suitable for all skin tones?

Concealers & Colour Correctors

What’s the difference between loose and pressed setting powders?

Will setting powder dry out my skin?

How do I apply setting powder for the best results?

Is your setting powder good for mature skin?

What does Hydrate & Hold Setting Mist do?

Can I use setting mist if I have dry or oily skin?

Should I use both setting powder and setting mist?

Will a setting mist make my skin feel sticky?

Can I use setting mist throughout the day?

Setting Powders & Mists

What to use for fine lines or mature skin

My makeup is sliding off, separating or pilling

My Makeup looks cakey...

I don't know where to start

Quick solutions to common makeup problems

Tips and Tricks

Complexion

What does a primer do?

What's the difference between Beauty Base Protect and Beauty Base?

Primers

DuoCleanse

Cleansers

Finding skin and makeup products to suit you

What can I use to hydrate my skin?

Our Recommended Skincare Routine

What’s the difference between CloudCream and HydraGlo?

Serums & Moisturisers

Skincare

🧾Product Support and Information