# aimeeconnolly-com > Public Help Center articles for aimeeconnolly-com. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [What is Sculpted Society?](https://help.sculptedbyaimee.com/en-US/what-is-sculpted-society-5757778.md): Sculpted Society is our loyalty programme — a community where members. are rewarded for shopping with us and engaging with the brand. Members. earn points, unlock rewards, enjoy early access, and receive exclusive perks as. they move through tiers. - [How do I join Sculpted Society?](https://help.sculptedbyaimee.com/en-US/how-do-i-join-sculpted-society-5757781.md): It’s free to join. Simply visit our Sculpted Society page to create an account or log in when shopping on sculptedbyaimee.com. Once you’re in, you’ll start earning points straight away. - [How do I earn points?](https://help.sculptedbyaimee.com/en-US/how-do-i-earn-points-5757783.md): You earn points by:. Points are automatically added to your account. - [How do I use my points?](https://help.sculptedbyaimee.com/en-US/how-do-i-use-my-points-5757801.md): You can redeem your points for:.  Reward vouchers at checkout.  Full-size products.  Exclusive product rewards available to members. Available rewards will appear in your loyalty account when you’re logged in. and have sufficient points for the re - [What are the loyalty tiers?](https://help.sculptedbyaimee.com/en-US/what-are-the-loyalty-tiers-5757802.md): There are four tiers in Sculpted Society, based on your spend over a 12-month. period:.  Member.  Insider.  Advocate.  Ambassador. As you move up, you unlock more benefits and rewards. - [What benefits do members get?](https://help.sculptedbyaimee.com/en-US/what-benefits-do-members-get-5757804.md): All members enjoy:.  Points on every purchase.  Early access to launches and sales.  Member-only offers and promotions.  A birthday reward. Higher tiers unlock additional perks like bonus points, exclusive event invites,. surprise free shipping m - [What happens to my existing points?](https://help.sculptedbyaimee.com/en-US/what-happens-to-my-existing-points-5757805.md): All members enjoy:.  Points on every purchase.  Early access to launches and sales.  Member-only offers and promotions.  A birthday reward. Higher tiers unlock additional perks like bonus points, exclusive event invites,. surprise free shipping m - [Will my tier change when the programme relaunches?](https://help.sculptedbyaimee.com/en-US/will-my-tier-change-when-the-programme-relaunches-5757806.md): Your tier is based on your spend over the last 12 months. You’ll be placed into. the appropriate tier automatically — no action needed from you. - [What is the birthday reward?](https://help.sculptedbyaimee.com/en-US/what-is-the-birthday-reward-5758032.md): Members receive bonus points on their birthday, automatically added to their. account. Make sure your birthday is added in to avail of this reward! - [How does referring a friend work?](https://help.sculptedbyaimee.com/en-US/how-does-referring-a-friend-work-5758067.md): When you refer a friend and they make their first purchase, you’ll receive. bonus points as a thank you. Referral links are available in your loyalty. account when logged in. - [Can I earn points in-store or through retailers?](https://help.sculptedbyaimee.com/en-US/can-i-earn-points-in-store-or-through-retailers-5758069.md): Yes — members can upload receipts from participating retailers to collect. 100 points. Receipt upload details can be found in your loyalty account. - [Where can I see my points and rewards?](https://help.sculptedbyaimee.com/en-US/where-can-i-see-my-points-and-rewards-5758070.md): Log into your account and head to the Sculpted Society section on our website. From there you can track points, view rewards, and see how close you are to. your next tier. - [MUA Discount](https://help.sculptedbyaimee.com/en-US/mua-discount-664712.md): Our Sculpted products are known for their multi purpose uses and their effortless application, they have become essentials in Pro Makeup Artist kits all over Ireland and the UK. We offer a pro discount of 25% off every Sculpted order, so you can ensu - [How to delete or change a discount code in your cart](https://help.sculptedbyaimee.com/en-US/how-to-delete-or-change-a-discount-code-in-your-cart-664436.md): If you are shopping online, simply click the X where the discount has been applied (marked in yellow below). If you are shopping on our app, please click the discount box (marked in yellow). Delete the discount from the text box and click 'Apply Disc - [App welcome discount](https://help.sculptedbyaimee.com/en-US/app-welcome-discount-664443.md): Don't miss out!. When you download our app or sign up to our email newsletter, you will receive a discount code in your app notifications. When downloading our App; make sure you opt in to push notifications or you will not receive the code. If this - [Do you do the same promotions in store and online?](https://help.sculptedbyaimee.com/en-US/do-you-do-the-same-promotions-in-store-and-online-664346.md): The promotions, discounts and offers we communicate are exclusively available in our Sculpted By Aimee stores, website, and on our app only. The promotion may be active on different channels/locations at different times. e.g. It may be an online excl - [Bundles - T&Cs](https://help.sculptedbyaimee.com/en-US/bundles---tandcs-419431.md): Bundles - T&Cs. Shop more, save more! - [Secret Stash 2026](https://help.sculptedbyaimee.com/en-US/secret-stash-2026-4855298.md): Download the app here:. Ireland/EU: IOS / Android. UK/Northern Ireland: iOS / Android. Item is available only while stocks last. Discount codes (including rewards codes) cannot be used when purchasing an already discounted item such as the Secret Sta - [What’s the best way to apply Cream Cushion – sponge or brush?](https://help.sculptedbyaimee.com/en-US/what%E2%80%99s-the-best-way-to-apply-cream-cushion-%E2%80%93-sponge-or-brush-2455341.md): Start with your foundation brush: press into the mesh to pick up product – the more you press, the more coverage you’ll get. Buff onto skin, starting from the centre of your face and working outwards for a seamless finish. For touch-ups, use the buil - [There’s a liquid that looks like oil on the surface when I open my foil – is that normal?](https://help.sculptedbyaimee.com/en-US/there%E2%80%99s-a-liquid-that-looks-like-oil-on-the-surface-when-i-open-my-foil-%E2%80%93-is-that-normal-2455426.md): Yes, this is totally normal. In cushion foundations, the hydrating liquid can rise to settle on the top of the surface which can look oily. Simply press your sponge once into the mesh to absorb this, you can use the excess on your face or simply wipe - [How do I customise the finish or coverage?](https://help.sculptedbyaimee.com/en-US/how-do-i-customise-the-finish-or-coverage-2455427.md): For a fresh, barely-there look, press lightly into the mesh once and sweep over skin for a sheer, even finish. Two presses will give you light-to-medium coverage with a soft, polished look, while three presses deliver medium-buildable for a smoother, - [How does it wear on oily skin?](https://help.sculptedbyaimee.com/en-US/how-does-it-wear-on-oily-skin-2455429.md): Cream Cushion wears beautifully on oily and combination skin. The silky finish keeps skin looking smooth and polished, without tipping into shiny territory. Because it’s lightweight and buildable, it won’t overload skin – making it a great choice if - [Will it cling to dry patches?](https://help.sculptedbyaimee.com/en-US/will-it-cling-to-dry-patches-2455570.md): Not at all. The lightweight, flexible formula is designed to move with your skin, so it won’t settle into lines or cling to dry areas. It smooths evenly over texture, giving you a soft, even finish that stays comfortable all day. - [How do I refill Cream Cushion?](https://help.sculptedbyaimee.com/en-US/how-do-i-refill-cream-cushion-2455606.md): Gently push up from the base of the compact to pop out the empty insert. Line up the new refill and press until it clicks into place. - [Can I use it for touch-ups?](https://help.sculptedbyaimee.com/en-US/can-i-use-it-for-touch-ups-2455571.md): Absolutely. Just tap your sponge into the cushion and press onto the skin to refresh your base. It won’t cake or move what’s underneath. - [Will it go patchy if I top up over powder?](https://help.sculptedbyaimee.com/en-US/will-it-go-patchy-if-i-top-up-over-powder-2455572.md): Not if you use a light tapping motion. Avoid dragging or pressing too firmly over powdered areas. - [Will it cover blemishes?](https://help.sculptedbyaimee.com/en-US/will-it-cover-blemishes-2455573.md): It’s designed to even out tone and soften imperfections while keeping skin looking like skin. For light marks or redness, a couple of presses will usually be enough. For more stubborn blemishes or pigmentation, layer with our Complete Cover Up Concea - [Is the finish dewy or matte?](https://help.sculptedbyaimee.com/en-US/is-the-finish-dewy-or-matte-2455576.md): It gives a soft satin finish that strikes the perfect balance between fresh and polished. It’s neither too dewy nor too matte, giving you a healthy, hydrated glow without unwanted shine. Film-Forming Polymers create a flexible, breathable layer that - [What makes this ‘next-generation’?](https://help.sculptedbyaimee.com/en-US/what-makes-this-%E2%80%98next-generation%E2%80%99-2455577.md): The ultra-fine mesh applicator lets you control your coverage with ease, while a custom biotech complex and Film-Forming Polymers create a breathable, flexible layer that moves with your skin. These Polymers lock in hydration, support the skin barrie - [Why choose a cushion foundation over a normal foundation?](https://help.sculptedbyaimee.com/en-US/why-choose-a-cushion-foundation-over-a-normal-foundation-2455579.md): A cushion foundation combines the convenience of a compact with the performance of a liquid formula. The lightweight texture delivers a fresh, natural look, while the buildable coverage lets you go from sheer to full with ease. The included sponge en - [Why come to Sculpted for your base?](https://help.sculptedbyaimee.com/en-US/why-come-to-sculpted-for-your-base-2455580.md): At Sculpted, our South Korean formulations are designed with real-life wear in mind. We believe your base should feel as good as it looks. Our skin-first formulas are enriched with nourishing ingredients that care for your complexion while delivering - [Why choose Sculpted for your Cushion foundation?](https://help.sculptedbyaimee.com/en-US/why-choose-sculpted-for-your-cushion-foundation-2455581.md): We are the creators of complexion, we build it with our community, for our community and so that everyone finds their perfect base. Formulated in South Korea, our Cushion compacts are a product of the future where perfected complexion, coverage as yo - [How does Cream Cushion compare to Second Skin, Satin Silk, HydraTint and Tint & Glow?](https://help.sculptedbyaimee.com/en-US/how-does-cream-cushion-compare-to-second-skin-satin-silk-hydratint-and-tint-and-glow-2455583.md): If you love having options, Cream Cushion is your go-to. It’s our most adaptable foundation, letting you build from a barely-there tint to full coverage – all with a fresh satin finish that works for any occasion. HydraTint = Sheer coverage with a na - [What is the finish of the product?](https://help.sculptedbyaimee.com/en-US/what-is-the-finish-of-the-product-2455584.md): Our Cream Cushion gives skin a soft-focus satin finish. In fact, 95% of people agreed the texture felt silky on their skin, and 93% said the foundation had a smooth, luxurious feel. The result: a base that stays even, comfortable and natural looking - [Is it suitable for sensitive or acne-prone skin?](https://help.sculptedbyaimee.com/en-US/is-it-suitable-for-sensitive-or-acne-prone-skin-2455598.md): Yes. Cream Cushion is formulated with skin-supportive ingredients like Niacinamide and Glycerin to help calm, hydrate, and strengthen the skin barrier. The absence of fragrance and essential oils reduces the likelihood of irritation, while the lightw - [Is it suitable for rosacea or redness-prone skin?](https://help.sculptedbyaimee.com/en-US/is-it-suitable-for-rosacea-or-redness-prone-skin-2455599.md): Cream Cushion is formulated to be gentle and non-irritating, making it a good option for redness-prone skin. The fragrance-free, essential oil-free formula is enriched with Niacinamide, Glycerin and Vitamin E – known for their calming, hydrating bene - [Is it pregnancy-safe?](https://help.sculptedbyaimee.com/en-US/is-it-pregnancy-safe-2455602.md): Every pregnancy journey is unique, so we always recommend consulting your physician before using any products during pregnancy or while breastfeeding. Your doctor knows your medical history best and can advise whether a product is safe after reviewin - [Is it non-comedogenic? Will it clog pores?](https://help.sculptedbyaimee.com/en-US/is-it-non-comedogenic-will-it-clog-pores-2455605.md): Our products are generally formulated to be non-comedogenic, meaning they’re designed not to clog pores. While every skin type is unique and individual reactions can vary, most people find this formula comfortable for everyday wear. As with any found - [Can I travel with Cream Cushion?](https://help.sculptedbyaimee.com/en-US/can-i-travel-with-cream-cushion-2455607.md): Yes – but the mesh design means liquid foundation can seep through if the compact is stored upright or knocked around in transit. To avoid this, always press the inner lid down firmly and store the compact flat in your bag or case. This keeps it secu - [Does it have a use-by date?](https://help.sculptedbyaimee.com/en-US/does-it-have-a-use-by-date-2455632.md): Once opened, we recommend using it within 12 months for optimal coverage and wear. - [What’s the foil seal for?](https://help.sculptedbyaimee.com/en-US/what%E2%80%99s-the-foil-seal-for-2455778.md): To keep your cushion fresh and protected before first use. It prevents the formula from drying out or being exposed to air and bacteria in transit. Remove it fully before applying. - [How should I store Cream Cushion?](https://help.sculptedbyaimee.com/en-US/how-should-i-store-cream-cushion-2455779.md): To keep your Cream Cushion in the best condition, store it flat in a cool, dry place away from direct sunlight and heat. Always ensure the inner lid is firmly closed after each use to prevent the formula from drying out or leaking, especially if you’ - [Do I need to clean the mesh?](https://help.sculptedbyaimee.com/en-US/do-i-need-to-clean-the-mesh-2455780.md): No cleaning is required, the mesh is designed to stay hygienic for the life of your compact. Just avoid pressing too hard or using sharp tools, which could stretch or tear the net and affect how the product is dispensed. If any product builds up on t - [Will the mesh dry out?](https://help.sculptedbyaimee.com/en-US/will-the-mesh-dry-out-2455781.md): If the mesh appears dry, gently tap your sponge or brush into it several times to bring the product to the surface. Avoid adding water or other liquids, as this could affect the texture and performance of the foundation. - [How do I find my shade match?](https://help.sculptedbyaimee.com/en-US/how-do-i-find-my-shade-match-2455926.md): We make it easy to find your perfect match. You can take our Shade Finder Quiz, try the Virtual Try-On tool, or check the comparison guides on our product page to see how Cream Cushion aligns with other Sculpted shades you already use. Prefer an expe - [Is it suitable for mature skin or fine lines?](https://help.sculptedbyaimee.com/en-US/is-it-suitable-for-mature-skin-or-fine-lines-2455927.md): Absolutely! Cream Cushion works beautifully on all skin types and ages, including mature skin. The hydrating, moisture-rich formula helps smooth and soften the appearance of fine lines without settling or creasing. It blends seamlessly for a radiant - [Does it flashback in photos?](https://help.sculptedbyaimee.com/en-US/does-it-flashback-in-photos-2455928.md): Not at all. Cream Cushion is designed to photograph beautifully in any lighting, including flash photography. The formula melts into the skin for a smooth, even finish without leaving a white cast – so you’ll always look fresh and photo-ready. - [Will it oxidise or change colour throughout the day?](https://help.sculptedbyaimee.com/en-US/will-it-oxidise-or-change-colour-throughout-the-day-2455936.md): The formula is designed to stay true to tone, so it won’t oxidise or shift in colour as you wear it. In fact, we believe the Cream Cushion formulation gets better with wear due to the polymers which flex with your skin. - [Can I wear it over primer or skincare?](https://help.sculptedbyaimee.com/en-US/can-i-wear-it-over-primer-or-skincare-2455941.md): Yes, Cream Cushion layers beautifully over both primer and skincare. Just ensure your moisturiser or SPF is fully absorbed before applying to avoid any pilling. For best results, pair it with our Beauty Base range to prep and smooth the skin, so your - [Can I layer this with other Sculpted foundations or concealers?](https://help.sculptedbyaimee.com/en-US/can-i-layer-this-with-other-sculpted-foundations-or-concealers-2455942.md): Definitely! This foundation is designed to work in harmony with the rest of your Sculpted complexion products. It’s especially effective with Brighten Up Concealer, allowing you to target extra coverage exactly where you need it. - [Will it move if I apply cream blush or bronzer on top?](https://help.sculptedbyaimee.com/en-US/will-it-move-if-i-apply-cream-blush-or-bronzer-on-top-2455943.md): The formula sits comfortably on the skin, so you can layer cream blush, bronzer or highlighter without disturbing your base. For the best results, use a light tapping or stippling motion rather than dragging your brush or sponge. - [Do I need to set it with powder?](https://help.sculptedbyaimee.com/en-US/do-i-need-to-set-it-with-powder-2455944.md): This is dependent on your preference. The formula is longwearing on its own, but if you prefer a slightly more matte look or want to extend wear even further, a light dusting of Velvet Veil will softly set your base while keeping your skin’s glow int - [Is it longwearing?](https://help.sculptedbyaimee.com/en-US/is-it-longwearing-2455945.md): Yes – Cream Cushion is formulated for lasting performance. It contains Film-Forming Polymers that create a lightweight, flexible layer on the skin, allowing it to move with your expressions without cracking or separating. This breathable barrier help - [Is it sweatproof or waterproof?](https://help.sculptedbyaimee.com/en-US/is-it-sweatproof-or-waterproof-2455947.md): It’s resistant to both sweat and water, making it a reliable choice for long days, warm weather or on-the-go touch-ups. - [How do I clean the sponge?](https://help.sculptedbyaimee.com/en-US/how-do-i-clean-the-sponge-2455948.md): To keep your sponge clean and free from product build-up, wash it regularly with a gentle cleanser (like baby shampoo) and lukewarm water. Massage the cleanser in, rinse thoroughly until the water runs clear, then gently squeeze out any excess. Leave - [Is the sponge replaceable if I lose it?](https://help.sculptedbyaimee.com/en-US/is-the-sponge-replaceable-if-i-lose-it-2455949.md): The sponge isn’t sold separately, but you’ll receive a new one with every Cream Cushion refill, so you’ll always have a fresh applicator to hand. - [There’s oil on the surface – is that normal?](https://help.sculptedbyaimee.com/en-US/there%E2%80%99s-oil-on-the-surface-%E2%80%93-is-that-normal-2455950.md): Yes, this is totally normal. In cushion foundations, a little natural oil can rise to the surface. Simply press your sponge once into the mesh to absorb to before you apply. Then, you’re good to glow. - [Can the mesh tear or stretch?](https://help.sculptedbyaimee.com/en-US/can-the-mesh-tear-or-stretch-2455955.md): It’s made to be durable, but pressing too hard or using sharp tools can damage it. Press gently with your sponge or brush to keep it in good shape. - [Why is the inner seal stained?](https://help.sculptedbyaimee.com/en-US/why-is-the-inner-seal-stained-2455954.md): Depending on how the container is stored or tilted, the contents may move and stain the sealing label. This is a natural part of the formulation’s behaviour and doesn’t affect the product’s quality - you can continue to use it as usual. - [Why does the mesh feel looser than when I first used it?](https://help.sculptedbyaimee.com/en-US/why-does-the-mesh-feel-looser-than-when-i-first-used-it-2455953.md): The mesh naturally softens and settles into the shape of the compact over time. It won’t affect performance, and you can continue using the product as normal. - [Why are you increasing some of your prices?](https://help.sculptedbyaimee.com/en-US/why-are-you-increasing-some-of-your-prices-2294946.md): Since day one, we’ve done everything we can to absorb rising costs in ingredients, packaging, and operations – without passing them on to you. But with ongoing increases in production costs, we now need to make a small adjustment to continue creating - [When will this happen?](https://help.sculptedbyaimee.com/en-US/when-will-this-happen-2294947.md): The new pricing will come into effect on 3rd September 2025. - [How much are prices changing?](https://help.sculptedbyaimee.com/en-US/how-much-are-prices-changing-2294948.md): It varies slightly depending on the product, but we’ve kept increases as small as possible. This helps us continue to deliver the high standards you expect, while still working to keep Sculpted accessible. - [Will this affect the quality of your products?](https://help.sculptedbyaimee.com/en-US/will-this-affect-the-quality-of-your-products-2294950.md): Not at all – quite the opposite. This change means we can continue to source top-quality ingredients, evolve our formulations, and make thoughtful, sustainable choices, without compromise. - [Will you still offer promotions and rewards?](https://help.sculptedbyaimee.com/en-US/will-you-still-offer-promotions-and-rewards-2294952.md): Yes! You’ll still find limited-time offers, exclusive sets, and access to our Sculpted Society, where we reward you for every purchase. We’re always looking for ways to give back to our community. - [Will there be more price changes in the future?](https://help.sculptedbyaimee.com/en-US/will-there-be-more-price-changes-in-the-future-2294953.md): We don’t make these decisions lightly, and we don’t plan on doing it often. Our focus remains on creating high quality products – and keeping them as accessible as we can. - [Will my product subscription be affected?](https://help.sculptedbyaimee.com/en-US/will-my-product-subscription-be-affected-2371006.md): Any price changes will automatically show in your account under Subscriptions and will be reflected in your next upcoming order. - [Do I need to do anything to accept the new price on my subscription?](https://help.sculptedbyaimee.com/en-US/do-i-need-to-do-anything-to-accept-the-new-price-on-my-subscription-2371007.md): No action is required. If you’re happy to continue, your subscription will renew as usual at the updated price. - [Can I change or cancel my subscription if I don’t want to continue at the new price?](https://help.sculptedbyaimee.com/en-US/can-i-change-or-cancel-my-subscription-if-i-don%E2%80%99t-want-to-continue-at-the-new-price-2371008.md): Yes – you’re in full control. You can:. Skip your next order. Pause your subscription. Cancel anytime. Simply log into your account and head to Subscriptions to make changes. - [Tools to help you find your shade](https://help.sculptedbyaimee.com/en-US/tools-to-help-you-find-your-shade-1207636.md): - If you are switching from another brand, you can use our tool to find your Sculpted match. Simply select "Find My Shade" on any complexion product page, then choose "Match From My Current Shade". Enter the brand and shade you currently wear, and we - [Finding the next lighter or darker shade](https://help.sculptedbyaimee.com/en-US/finding-the-next-lighter-or-darker-shade-664353.md): On each of our complexion (foundation) product pages, you'll now find 'shade family', and 'undertone family'. If you click the relevant ones for your skin, it'll show you only the shades suited to your skin tone. If you view the one to the left of yo - [Our Sheer to Light Coverage Complexion Products](https://help.sculptedbyaimee.com/en-US/our-sheer-to-light-coverage-complexion-products-1207696.md): HydraTint is a lightweight tinted serum designed to focus on hydration and provide a sheer, skin-like glow. It’s packed with skincare benefits, making it ideal for mature or dry skin that needs extra nourishment. Tint and Glow is a tinted moisturizer - [What's the main difference between Hydratint & Tint & Glow?](https://help.sculptedbyaimee.com/en-US/whats-the-main-difference-between-hydratint-and-tint-and-glow-554085.md): The main difference is that HydraTint provides a soft, natural matte finish. Whereas Tint & Glow provides a light, dewy base. Both are suitable to wear every day or perfect as your holiday skin base to let your skin breathe. - [Whats the difference between Second Skin Dewy & Matte?](https://help.sculptedbyaimee.com/en-US/whats-the-difference-between-second-skin-dewy-&-matte-95416.md): Second Skin is our medium coverage but buildable foundation. The two different finishes are lightweight, offer coverage but feel so light on the skin at the same time. Dewy gives a more obvious luminous finish to the skin whereas our Matte is an oil - [Our Medium to Full Coverage Complexion Products](https://help.sculptedbyaimee.com/en-US/our-medium-to-full-coverage-complexion-products-1207732.md): We’ve got your perfect base covered with Second Skin for a breathable, buildable glow (with SPF50) and Satin Silk for a flawless, long-wearing finish. Second Skin Foundation. A mineral foundation providing medium, buildable coverage, Second Skin is a - [What concealer should I choose?](https://help.sculptedbyaimee.com/en-US/what-concealer-should-i-choose-1207769.md): We offer a range of concealers to suit different needs, from brightening and covering dark circles to concealing blemishes and pigmentation. Here's a breakdown to help you find the perfect match:. Brighten Up Concealer: Ideal for brightening the unde - [How do I apply each concealer?](https://help.sculptedbyaimee.com/en-US/how-do-i-apply-each-concealer-1207770.md) - [Which concealer should I use for mature skin?](https://help.sculptedbyaimee.com/en-US/which-concealer-should-i-use-for-mature-skin-1207773.md): For mature skin, we recommend Brighten Up Concealer for the under-eye area as it hydrates and brightens without settling into fine lines. Satin Silk Longwear Concealer is great for full coverage if you have other areas to conceal, as it provides a sm - [Can I use these concealers for all skin types?](https://help.sculptedbyaimee.com/en-US/can-i-use-these-concealers-for-all-skin-types-1207774.md): Yes! All of our concealers are formulated with different skin types in mind. Whether you have dry, oily, or combination skin, we have a concealer to suit your needs, offering hydration, coverage, and a smooth finish. Feel free to reach out if you nee - [What is a colour corrector and how does it work?](https://help.sculptedbyaimee.com/en-US/what-is-a-colour-corrector-and-how-does-it-work-1207787.md): A colour corrector is a makeup product designed to neutralise specific discolorations in your skin, such as redness, dark circles, or pigmentation. The idea is to use the corrector to cancel out the unwanted tones before applying your regular conceal - [Are the Colour Correctors suitable for all skin tones?](https://help.sculptedbyaimee.com/en-US/are-the-colour-correctors-suitable-for-all-skin-tones-1207789.md): Yes! Our colour correctors are available in various shades (Fair, Light, Medium, and Deep) to suit a range of skin tones. - [What’s the difference between loose and pressed setting powders?](https://help.sculptedbyaimee.com/en-US/what%E2%80%99s-the-difference-between-loose-and-pressed-setting-powders-1207805.md): Velvet Veil Loose Powder: Ideal for setting makeup with a soft-focus, airbrushed finish. Best for those who want oil control without heaviness.Velvet Veil Pressed Powder: Great for on-the-go touch-ups, offering a smooth, velvety finish with no mess. - [Will setting powder dry out my skin?](https://help.sculptedbyaimee.com/en-US/will-setting-powder-dry-out-my-skin-1207808.md): No! Our powders are finely milled and lightweight, designed to set makeup without feeling heavy or cakey. They help control shine and extend the wear of your makeup while maintaining a natural, skin-like finish. If your skin leans towards dryness, fo - [How do I apply setting powder for the best results?](https://help.sculptedbyaimee.com/en-US/how-do-i-apply-setting-powder-for-the-best-results-1207810.md): Use a Perfecting Duo Brush to dust the powder gently into areas that need setting, such as the T-zone, under the eyes, and around the mouth. For long-lasting wear, apply after foundation and concealer. - [Is your setting powder good for mature skin?](https://help.sculptedbyaimee.com/en-US/is-your-setting-powder-good-for-mature-skin-1207811.md): Yes! Our powders are finely milled, ensuring they don’t settle into fine lines or emphasize texture, making them great for all skin types, including mature skin. - [What does Hydrate & Hold Setting Mist do?](https://help.sculptedbyaimee.com/en-US/what-does-hydrate-and-hold-setting-mist-do-1207817.md): A setting mist helps lock in your makeup, keeping it fresh and long-lasting while also hydrating and refreshing your skin throughout the day. - [Can I use setting mist if I have dry or oily skin?](https://help.sculptedbyaimee.com/en-US/can-i-use-setting-mist-if-i-have-dry-or-oily-skin-1207812.md): Yes! Hydrate & Hold is formulated for all skin types. It helps control excess shine for oily skin while providing a boost of hydration for dry skin. - [Should I use both setting powder and setting mist?](https://help.sculptedbyaimee.com/en-US/should-i-use-both-setting-powder-and-setting-mist-1207813.md): Yes! If you want long-lasting makeup, you can use setting powder first to control shine and set your base, then finish with a setting mist to lock everything in place and keep your skin looking fresh and hydrated. - [Will a setting mist make my skin feel sticky?](https://help.sculptedbyaimee.com/en-US/will-a-setting-mist-make-my-skin-feel-sticky-1207815.md): No! Hydrate & Hold is lightweight and breathable, ensuring your skin feels fresh and comfortable without any sticky residue. - [Can I use setting mist throughout the day?](https://help.sculptedbyaimee.com/en-US/can-i-use-setting-mist-throughout-the-day-1207816.md): Yes! Our setting mist, Hydrate & Hold, can be used to refresh and hydrate your skin anytime. Just mist lightly over your face whenever your makeup needs a boost. - [What to use for fine lines or mature skin](https://help.sculptedbyaimee.com/en-US/what-to-use-for-fine-lines-or-mature-skin-669224.md): Hydration/Preparation. Make sure to always prep and hydrate the skin, as dehydrated skin can show more lines. Mature skin can sometimes also be on the dry side so hydration is key. We recommend using Hydrate & Hold, HydraGlo and Cloud Cream and a lig - [My makeup is sliding off, separating or pilling](https://help.sculptedbyaimee.com/en-US/my-makeup-is-sliding-off-separating-or-pilling-669042.md): We're here to help!. First, let's look at some reasons why these issues can happen;. Using too many products — or applying too much of them—limits the ability of the skin to absorb them, resulting in pilling or makeup not sitting right. If you find t - [My Makeup looks cakey...](https://help.sculptedbyaimee.com/en-US/my-makeup-looks-cakey-669140.md): Sometimes when we apply our makeup it can turn out thick, dry, patchy, and there are a few different reasons it can look like this. - If the skin isn't hydrated. - Using the wrong products for your skin type. - Not exfoliating frequently. - Might be - [I don't know where to start](https://help.sculptedbyaimee.com/en-US/i-dont-know-where-to-start-669147.md): At Sculpted we are passionate about great quality and multi-use products that make you feel like the best version of you! Looking and feeling our best shouldn’t take hours to achieve - we are all about simplifying our makeup routines while evoking y - [Quick solutions to common makeup problems](https://help.sculptedbyaimee.com/en-US/quick-solutions-to-common-makeup-problems-669263.md): Exfoliation - adding an exfoliating cleanser to your routine once or twice weekly (depending on your skin) to remove any dead skin cells and build-up of oils which can cause foundation to gather / cling or not sit well on the skin. We recommend DuoCl - [What does a primer do?](https://help.sculptedbyaimee.com/en-US/what-does-a-primer-do-95414.md): A primer is a base that you apply before makeup that keeps the makeup on for longer and helps to give it a nicer finish by prepping the skin for makeup. - [What's the difference between Beauty Base Protect and Beauty Base?](https://help.sculptedbyaimee.com/en-US/whats-the-difference-between-beauty-base-protect-and-beauty-base-664734.md): Beauty Base Protect is an all-in-one moisturising primer with SPF50 that preps, protects and perfects in one easy application. The light tint in this protective formula makes this product suitable for all skin tones. Beauty Base Original is an all-in - [Can I use DuoCleanse on my eyes?](https://help.sculptedbyaimee.com/en-US/can-i-use-duocleanse-on-my-eyes-476000.md): Our Step 1 Gentle Cleanser in all DuoCleanse systems can be used on the eye area as it is ophthalmologically tested and safe for contact-lens wearers. We do not recommend using any of the Step 2 cleansers on your eyes or for removing eye makeup as it - [Do I wash off Step 1 before I apply Step 2?](https://help.sculptedbyaimee.com/en-US/do-i-wash-off-step-1-before-i-apply-step-2-475999.md): Yes! We would suggest the following routine for best results:. Emulsify (wet) your Step 1 Gentle Cleanser with lukewarm water and apply to your face using circular motions. This can be used on the eye area to remove makeup and waterproof makeup as it - [Should I use DuoCleanse morning and night?](https://help.sculptedbyaimee.com/en-US/should-i-use-duocleanse-morning-and-night-475998.md): This depends on the DuoCleanse system you are using and your own preferences. Most people will typically double cleanse at night to remove SPF or any makeup residue with Step 1 (Gentle Cleanser) and then treat their skin with Step 2. Recommended use: - [What cleanser is good for sensitive skin and redness?](https://help.sculptedbyaimee.com/en-US/what-cleanser-is-good-for-sensitive-skin-and-redness-475997.md): Brightening Cleanser is our ‘sensitive skin’ system, so it suits most skin types. The formula is clinically proven to even out the skin tone, improve texture and reduce dark spots and hyperpigmentation. You can use Cleanse & Brighten morning and nigh - [What cleanser is good for blackheads?](https://help.sculptedbyaimee.com/en-US/what-cleanser-is-good-for-blackheads-475995.md): Cleanse & Exfoliate suits most skin types and is the system for you if you have blackheads, whiteheads, congestion or dull skin. Most skin types will benefit from an Exfoliating Cleanser 2 - 3 times weekly to promote cell turnover and reveal radiant - [Should I double cleanse morning and night?](https://help.sculptedbyaimee.com/en-US/should-i-double-cleanse-morning-and-night-475993.md): This depends on the DuoCleanse system you are using and your own preferences. Most people will typically double cleanse at night to remove SPF or any makeup residue with Step 1 (Gentle Cleanser) and then treat their skin with Step 2. Recommended use: - [Can I mix more than one DuoCleanse system together?](https://help.sculptedbyaimee.com/en-US/can-i-mix-more-than-one-duocleanse-system-together-475991.md): You can customise your cleanse by using DuoCleanse on alternating nights. However, when adding a new product or active ingredients to your skincare routine, we recommend starting with one product first to test skin tolerability to the new ingredient. - [How often should I use Cleanse & Exfoliate?](https://help.sculptedbyaimee.com/en-US/how-often-should-i-use-cleanse-and-exfoliate-475990.md): As the Exfoliating Cleanser (step 2) contains active ingredients, we would recommend introducing the Step 2 cleanser gradually into your routine. We recommend starting once weekly in the evening, and then building up your usage to 1-2 times per week, - [What products should I use after I exfoliate?](https://help.sculptedbyaimee.com/en-US/what-products-should-i-use-after-i-exfoliate-475989.md): Hydration is key after you exfoliate. We recommend using the following products to hydrate your skin after using Cleanse & Exfoliate:. Hydrate & Hold: Spritze our hydrating mist to deliver hydration and make sure your skin is damp prior to using your - [When should I moisturise?](https://help.sculptedbyaimee.com/en-US/when-should-i-moisturise-475987.md): We recommend using the following products to hydrate your skin after using DuoCleanse:. Hydrate & Hold: Spritz our hydrating mist to deliver hydration and make sure your skin is damp prior to using your Hyaluronic Acid serum, HydraGlo. HydraGlo - A s - [Do you need to emulsify (wet) the cleansers to activate?](https://help.sculptedbyaimee.com/en-US/do-you-need-to-emulsify-(wet)-the-cleansers-to-activate-447791.md): Yes, we recommend using the cleansers with water. You can either apply the cleansers on a wet face using a soft cloth or fingers and massage in or emulsify them with a bit of water in the palm of your hand before applying them to your face. - [How much cleanser do I need to apply?](https://help.sculptedbyaimee.com/en-US/how-much-cleanser-do-i-need-to-apply-447790.md): 2-3 pumps of each formula are sufficient to ensure a thorough cleanse that leaves the skin feeling soft and squeaky clean. - [Is DuoCleanse a foam cleanser?](https://help.sculptedbyaimee.com/en-US/is-duocleanse-a-foam-cleanser-664608.md): No, DuoCleanse is not a foaming cleanser. - [Will the Gentle Cleanser remove eye makeup?](https://help.sculptedbyaimee.com/en-US/will-the-gentle-cleanser-remove-eye-makeup-447777.md): Yes, Gentle Cleanser has been clinically proven to remove even waterproof mascara, this all-in-one cleanser makes makeup removal a breeze. - [If I use Cleanse & Clarify every day will it make my skin more sensitive?](https://help.sculptedbyaimee.com/en-US/if-i-use-cleanse-and-clarify-every-day-will-it-make-my-skin-more-sensitive-447781.md): While everyone’s skin is different, the common factor is to treat it gently. If you see that your skin is becoming tight or reactive, we would recommend you reduce your use of Cleanse & Clarify to 2-3 times a week only and build up to a routine that - [What percentage of AHA & BHA is in the Exfoliate formula? Do they work well together?](https://help.sculptedbyaimee.com/en-US/what-percentage-of-aha-and-bha-is-in-the-exfoliate-formula-do-they-work-well-together-447782.md): Yes the AHAs and BHAs in Exfoliating Cleanser were formulated to work effectively together to achieve radiant, glass-like skin. For the skintellectuals: There are just over 2% AHAs (a combination of Lactic and Citric Acid) and under 1% BHA (Salicylic - [Can I start a new DuoCleanse system and another makeup product at the same time?](https://help.sculptedbyaimee.com/en-US/can-i-start-a-new-duocleanse-system-and-another-makeup-product-at-the-same-time-447794.md): Yes, a new makeup product (foundation, lipstick, mascara etc) is perfectly fine to incorporate into your routine at the same time. - [Can I start a new DuoCleanse system and another skincare product at the same time?](https://help.sculptedbyaimee.com/en-US/can-i-start-a-new-duocleanse-system-and-another-skincare-product-at-the-same-time-447793.md): When adding a new ingredient to your skincare routine, we recommend starting with one to test skin tolerability to the new ingredient first. If adding more than one, utilise a skin diary so you can keep track of changes in your skin. - [Do I need SPF after each cleanse?](https://help.sculptedbyaimee.com/en-US/do-i-need-spf-after-each-cleanse-447789.md): During the daytime: Yes, we always recommend a high-strength SPF. At night: No, SPF is not needed before bed. - [Can teenagers use any of the systems?](https://help.sculptedbyaimee.com/en-US/can-teenagers-use-any-of-the-systems-475984.md): DuoCleanse is formulated primarily for adult skin, however, the Gentle Cleanser can be used for teens who want to gently cleanse their skin. Our Exfoliating, Clarifying and Brightening Cleansers contain actives that are not often necessary for the ma - [Which DuoCleanse is right for me?](https://help.sculptedbyaimee.com/en-US/which-duocleanse-is-right-for-me-447769.md): Choosing the right DuoCleanse depends on both your skin goals, and your skin type. Cleanse & Brighten is the system for you if you have normal to oily skin, and you’d like to add brightness and luminosity. It also works really well for those who are - [Can I apply retinol after using DuoCleanse?](https://help.sculptedbyaimee.com/en-US/can-i-apply-retinol-after-using-duocleanse-447771.md): This depends on the DuoCleanse system you are using. Please see information on each DuoCleanse below:. Cleanse & Brighten. You can use DuoCleanse, Cleanse & Brighten together with retinol. If you are looking to incorporate DuoCleanse and retinol into - [If I’m on Roaccutane can I use any or all of the cleansers?](https://help.sculptedbyaimee.com/en-US/if-i%E2%80%99m-on-roaccutane-can-i-use-any-or-all-of-the-cleansers-447772.md): While using Roaccutane or any other medication, we advise sharing the ingredient list with your medical practitioner so they can advise you on which cleansing system and products that would suit your skin best, as the dosage and skin sensitivity can - [I have oily skin, will Exfoliating Cleanser work for me?](https://help.sculptedbyaimee.com/en-US/i-have-oily-skin-will-exfoliating-cleanser-work-for-me-447788.md): Yes! Oily skin is more susceptible to blemishes and spots because the oil causes the skin to shed more slowly than other skin types. The “trapped” dead skin exacerbates the oiliness as it absorbs sebum which is the oily secretion of sebaceous glands. - [I have an oily T-zone that’s prone to breakouts but the rest of my face is dry. Which DuoCleanse is best?](https://help.sculptedbyaimee.com/en-US/i-have-an-oily-t-zone-that%E2%80%99s-prone-to-breakouts-but-the-rest-of-my-face-is-dry-which-duocleanse-is-best-447773.md): For oily skin that is prone to breakouts, Cleanse & Clarify would be the best system for you. The Gentle Cleanser will effectively remove makeup, sunscreen, dirt and oil while adding hydration and nourishment. The 2% Salicylic Acid in the Clarifying - [I have dry skin, which system is best for me?](https://help.sculptedbyaimee.com/en-US/i-have-dry-skin-which-system-is-best-for-me-475983.md): Cleanse & Exfoliate is the best system for those with dry skin. Exfoliating Cleanser works to remove the dead skin cells that can cause dryness. As pores are unclogged and the surface of the skin is smoothed, your other hydrating skincare products ca - [How do I refill my DuoCleanse system when my formula has run out?](https://help.sculptedbyaimee.com/en-US/how-do-i-refill-my-duocleanse-system-when-my-formula-has-run-out-447795.md): Watch our Refill Instructional video here!. Fun Fact! There is also a QR code to scan on the inside of the lid of your DuoCleanse box. - [Can I refill my DuoCleanse bottle with a refill from a different system? E.g I have bought a Cleanse & Clarify, but I’d like to try a Brightening Cleanser within the same bottle.](https://help.sculptedbyaimee.com/en-US/can-i-refill-my-duocleanse-bottle-with-a-refill-from-a-different-system--eg-i-have-bought-a-cleanse-and-clarify-but-i%E2%80%99d-like-to-try-a-brightening-cleanser-within-the-same-bottle-447797.md): We recommend that when you purchase a DuoCleanse system, you use the corresponding refill for that system only. If you do choose to refill your DuoCleanse with a refill from a different system at your own discretion, it’s important to ensure the pump - [How often should I use my DuoCleanse?](https://help.sculptedbyaimee.com/en-US/how-often-should-i-use-my-duocleanse-475992.md): When adding a new product or active ingredients to your skincare routine, we recommend building up your usage gradually to make sure your skin responds well to the new ingredients. Cleanse & Exfoliate. If you are planning on using Cleanse & Exfoliate - [Can I use the Gentle Cleanser on my eyes?](https://help.sculptedbyaimee.com/en-US/can-i-use-the-gentle-cleanser-on-my-eyes-447774.md): Yes, Gentle Cleanser has been ophthalmologically tested so it is safe to use on your eyes to remove all traces of eye makeup. - [Is DuoCleanse safe for pregnancy?](https://help.sculptedbyaimee.com/en-US/is-duocleanse-safe-for-pregnancy-447804.md): We always recommend consulting with your doctor regarding the use of new ingredients during pregnancy. Your healthcare provider can offer advice tailored to your unique medical history and current health status, ensuring the well-being of both you an - [Can teenagers use any of the systems?](https://help.sculptedbyaimee.com/en-US/can-teenagers-use-any-of-the-systems-475985.md): DuoCleanse is formulated primarily for adult skin, however, the Gentle Cleanser can be used for teens who want to gently cleanse their skin. Our Exfoliating, Clarifying and Brightening Cleansers contain actives that are not often necessary for the ma - [What happens if my skin tingles or there is a burning sensation?](https://help.sculptedbyaimee.com/en-US/what-happens-if-my-skin-tingles-or-there-is-a-burning-sensation-447792.md): Stop the application and remove all traces of cleanser with plenty of clear cold water. Pat dry. To note: When adding a new ingredient to your skincare routine we suggest building up tolerance to a routine that suits you. Please also only start one n - [Is DuoCleanse safe to use for someone undergoing cancer treatment?](https://help.sculptedbyaimee.com/en-US/is-duocleanse-safe-to-use-for-someone-undergoing-cancer-treatment-447805.md): We always recommend consulting with your doctor, regarding the use of new ingredients during cancer treatment or any medical treatment. Your healthcare provider can offer advice to ensure that any products and ingredients you use are compatible with - [Is DuoCleanse breast-feeding safe?](https://help.sculptedbyaimee.com/en-US/is-duocleanse-breast-feeding-safe-447854.md): Yes, they are breastfeeding safe. If you are concerned about any particular ingredient tailored to your medical history we always recommend consulting with your doctor to ensure the well-being of both you and your baby. - [Can I use DuoCleanse on my eyes?](https://help.sculptedbyaimee.com/en-US/can-i-use-duocleanse-on-my-eyes-476001.md): Our Step 1 Gentle Cleanser in all DuoCleanse systems can be used on the eye area as it is ophthalmologically tested and safe for contact-lens wearers. We do not recommend using any of the Step 2 cleansers on your eyes or for removing eye makeup as it - [Can I travel with DuoCleanse?](https://help.sculptedbyaimee.com/en-US/can-i-travel-with-duocleanse-475986.md): Yes, you can. If bringing DuoCleanse through security, you will need to separate the system so that Step 1 and Step 2 are individuals in your plastic bag as they are 100ml each. If not separated the system would be 200ml which would not be accepted t - [Are the exfoliating beads in the Cleanse & Exfoliate system environmentally friendly?](https://help.sculptedbyaimee.com/en-US/are-the-exfoliating-beads-in-the-cleanse-and-exfoliate-system-environmentally-friendly-447784.md): The formula is environmentally friendly and proudly micro-plastic-free. Granules are naturally formed from jojoba esters in the formula which dissolve in use. Sculpted is committed to steps towards sustainability and worked to ensure there was a plan - [Is DuoCleanse gluten-free?](https://help.sculptedbyaimee.com/en-US/is-duocleanse-gluten-free-447856.md): Yes these products are gluten-free, there has not been any gluten added to the formulation or in the ingredient list. If you are allergic to topical gluten application (when applied to the skin), please note we cannot guarantee that they were made in - [Can I use Brightening Cleanser & Exfoliate on the same night?](https://help.sculptedbyaimee.com/en-US/can-i-use-brightening-cleanser-and-exfoliate-on-the-same-night-447800.md): Yes you can, depending on your skin type. However, we would advise only weekly for more intensive cleaning. - [Can I use Exfoliating Cleanser & Clarify on the same night?](https://help.sculptedbyaimee.com/en-US/can-i-use-exfoliating-cleanser-and-clarify-on-the-same-night-447802.md): Both the Exfoliating Cleanser and the Clarifying Cleanser are active formulas. While it’s possible to use both on the same night, depending on your skin type, we recommend using these two systems on alternating nights to avoid any skin sensitivity. I - [Can I use Brighten in the morning and Clarify in the evening?](https://help.sculptedbyaimee.com/en-US/can-i-use-brighten-in-the-morning-and-clarify-in-the-evening-447770.md): Yes, you can customise your cleanse! By using our Cleanse and Brighten system in the morning, you can get all the antioxidant benefits of Vitamin C. At night, use Cleanse & Clarify to prevent breakouts and reduce congestion, followed by a nourishing - [Can I use Brightening Cleanser & Clarify on the same night?](https://help.sculptedbyaimee.com/en-US/can-i-use-brightening-cleanser-and-clarify-on-the-same-night-447798.md): Yes you can, depending on your skin type. However, we would advise only a once-weekly occurrence for more intensive cleaning. Afterwards, make sure you apply a SPF moisturiser for the day, or a rich night cream for the night. - [Is the Gentle Cleanser oil or water-based?](https://help.sculptedbyaimee.com/en-US/is-the-gentle-cleanser-oil-or-water-based-447778.md): The Gentle Cleanser is water-based. We designed Gentle Cleanser with nourishing and hydrating ingredients that work to effectively remove both makeup on the face and eyes. It also helps to repair the skin barrier and leaves skin feeling moisturised a - [Finding skin and makeup products to suit you](https://help.sculptedbyaimee.com/en-US/finding-skin-and-makeup-products-to-suit-you-664889.md): We have plenty of resources available to help you find products that will make you feel amazing. Step 1. Skincare!. Firstly, we would always start with skincare. Try our Skincare Quiz to find products to suit you and give you the best base for any ma - [What can I use to hydrate my skin?](https://help.sculptedbyaimee.com/en-US/what-can-i-use-to-hydrate-my-skin-475996.md): We recommend using the following products to hydrate your skin after using DuoCleanse:. Hydrate & Hold: Spritz our hydrating mist to deliver hydration and make sure your skin is damp prior to using your Hyaluronic Acid serum, HydraGlo. HydraGlo - A s - [What’s the difference between CloudCream and HydraGlo?](https://help.sculptedbyaimee.com/en-US/what%E2%80%99s-the-difference-between-cloudcream-and-hydraglo-1207818.md): Both CloudCream and HydraGlo are designed to deeply hydrate and nourish the skin, but they cater to different skin needs: - [Which one is best for my skin type?](https://help.sculptedbyaimee.com/en-US/which-one-is-best-for-my-skin-type-1207820.md): If you prefer a rich, creamy moisturizer that deeply nourishes, CloudCream is ideal.If you love a lightweight, dewy feel that enhances radiance, HydraGlo is the perfect choice.For ultimate hydration, you can even use both together—HydraGlo first as a - [Will these products feel heavy on my skin?](https://help.sculptedbyaimee.com/en-US/will-these-products-feel-heavy-on-my-skin-1207821.md): No! Both formulas are designed to be hydrating yet breathable. CloudCream provides deep nourishment without greasiness, while HydraGlo gives a weightless, fresh glow. - [Can I wear them under makeup?](https://help.sculptedbyaimee.com/en-US/can-i-wear-them-under-makeup-1207822.md): Absolutely! HydraGlo creates a smooth, dewy base for makeup, while CloudCream ensures skin stays hydrated throughout the day. Both work beautifully as part of your pre-makeup routine. - [Are these suitable for all skin types?](https://help.sculptedbyaimee.com/en-US/are-these-suitable-for-all-skin-types-1207823.md): Yes! Both products are designed to work across different skin types, providing hydration and radiance without clogging pores or feeling too heavy. If you have oilier skin, HydraGlo alone may be enough, while drier skin types may love the extra nouris - [Can I use them daily?](https://help.sculptedbyaimee.com/en-US/can-i-use-them-daily-1207824.md): Yes! Both CloudCream and HydraGlo can be used daily, morning and night, as part of your skincare routine to keep skin hydrated, plumped, and glowing. - [Does CloudCream or HydraGlo contain SPF?](https://help.sculptedbyaimee.com/en-US/does-cloudcream-or-hydraglo-contain-spf-664894.md): No, CloudCream and HydraGlo do not contain SPF. We would recommend using an SPF with these products to protect your skin. Beauty Base Protect is a great option! - [Can Fresh Faced be used without rinsing or does it need to be washed off?](https://help.sculptedbyaimee.com/en-US/can-fresh-faced-be-used-without-rinsing-or-does-it-need-to-be-washed-off-664447.md): We recommend cleansing after using Fresh Faced. Pour onto your cotton pad or face cloth and cleanse all over face, eyes, neck and chest. This is the first step in your cleansing routine and will ensure your face and eyes are cleansed and makeup, SPF, - [Does Cloud Cream contain SPF?](https://help.sculptedbyaimee.com/en-US/does-cloud-cream-contain-spf-762669.md): No, Cloud Cream does not currently contain SPF. We recommend applying Cloud Cream to Hydrate and then Beauty Base for your SPF protection. - [Does Beauty Base , Tint & Glow & Second Skin have broad spectrum SPF?](https://help.sculptedbyaimee.com/en-US/does-beauty-base--tint-&-glow-&-second-skin-have-broad-spectrum-spf-95415.md): Yes, all three products contain a mineral broad spectrum protection of SPF30 for Beauty Base & Tint & Glow and SPF50 for Second Skin meaning that it protects you against UVA & UVB - [If your products contain SPF does that mean there will be flashback?](https://help.sculptedbyaimee.com/en-US/if-your-products-contain-spf-does-that-mean-there-will-be-flashback-95410.md): No, our products have been tested specifically to ensure no flashback. Flashback isn’t an automatic thing with SPF in products it can depend on the type and our range, especially with Aimee beginning as a makeup artist has been designed to wear for a - [Can I use Sculpted By Aimee products during pregnancy?](https://help.sculptedbyaimee.com/en-US/can-i-use-sculpted-by-aimee-products-during-pregnancy-484463.md): All of our products are created with gentle ingredients; however we would advise that you to check with your doctor if you suffer with sensitive skin or have any ongoing medical conditions. Our makeup products would be deemed as safe to use during pr - [Is Sculpted By Aimee Cruelty Free?](https://help.sculptedbyaimee.com/en-US/is-sculpted-by-aimee-cruelty-free-95406.md): Yes, Sculpted By Aimee is proud to be 100% cruelty free and paraben free. We are working towards becoming 100% vegan along with addressing recyclable packaging alternatives too. - [Product regulations and testing](https://help.sculptedbyaimee.com/en-US/product-regulations-and-testing-1019198.md): All of our cosmetics are rigorously tested, and are fully compliant within EU and UK cosmetic regulations. This would include the ingredients within our formulas and their concentrations. - [What is Sculpted By Aimee doing for sustainability?](https://help.sculptedbyaimee.com/en-US/what-is-sculpted-by-aimee-doing-for-sustainability-95407.md): At Sculpted we are constantly making small sustainable steps in order to help our people and the planet. Our ReSculpted programme is an incentivised recycling programme where you can send us back your empties, we’ll recycle responsibly with Terracycl - [Where can I find product ingredients?](https://help.sculptedbyaimee.com/en-US/where-can-i-find-product-ingredients-804864.md): The ingredients for our products are listed on each product page. You'll see a description like the below with a plus sign. When you click this, the ingredient list will appear! - [Are your products fragrance Free?](https://help.sculptedbyaimee.com/en-US/are-your-products-fragrance-free-1019231.md): If you have a fragrance or perfume allergy, it's advisable to consult the ingredient lists of individual products or reach out directly to our customer service team here for detailed information on a specific product;. As individual experiences may v - [Are your products Gluten Free?](https://help.sculptedbyaimee.com/en-US/are-your-products-gluten-free-1019200.md): Sometimes there can be gluten enzymes used as binders in formulas. Please contact our Customer Service Team hereadvising which products you would like us to check and we will look into this for you. - [Are your products nickel free?](https://help.sculptedbyaimee.com/en-US/are-your-products-nickel-free-1019214.md): If you have a nickel allergy, it's advisable to consult the ingredient lists of individual products or reach out directly to our customer service team herefor detailed information on a specific product;. As individual experiences may vary, it's impor - [What kind of SPF does Sun Mist contain?](https://help.sculptedbyaimee.com/en-US/what-kind-of-spf-does-sun-mist-contain-1019194.md): Sun Mist contains a chemical SPF formulation. This allows the product to remain lightweight and invisible on the skin, making it ideal for use under or over makeup. - [Are your skin products mineral?](https://help.sculptedbyaimee.com/en-US/are-your-skin-products-mineral-95411.md): Yes, our Second Skin, Brighten Up, Complete Cover-Up, Tint & Glow are all mineral base which means they won't clog the pores and work brilliantly on sensitive or problematic skin. - [Blush suggestions to go with your skin tone](https://help.sculptedbyaimee.com/en-US/blush-suggestions-to-go-with-your-skin-tone-664331.md): We're more than happy to help you find what products suit you, your skin tone, and your preferences. Blush and highlight can be down to preference - ultimately when choosing your blush it's best to follow your heart and pick shade that makes you feel - [Is LashLift waterproof?](https://help.sculptedbyaimee.com/en-US/is-lashlift-waterproof-808255.md): Our LashLift formula is not waterproof, when developing LashLift we focused on delivering a lightweight, highly effective formula that offers lift, length, and ease of use. While waterproof mascaras can provide extended wear, they often come with a h - [What makes LashLift different from MyMascara?](https://help.sculptedbyaimee.com/en-US/what-makes-lashlift-different-from-mymascara-804586.md): LashLift is a lightweight mascara, specifically designed to lift and lengthen lashes, while MyMascara delivers bold volume and definition. LashLift offers a more natural finish, perfect for daily wear and lifting the lashes from the root, whereas MyM - [How does LashLift provide a lifting effect without weighing down lashes?](https://help.sculptedbyaimee.com/en-US/how-does-lashlift-provide-a-lifting-effect-without-weighing-down-lashes-804590.md): LashLift’s formula uses lightweight polymers and minimal waxes, ensuring it doesn't weigh down your lashes. Its one-of-a-kind 252-bristle wand is designed to lift and lengthen each lash, creating a lifted, defined look with ease. - [Is LashLift suitable for sensitive eyes?](https://help.sculptedbyaimee.com/en-US/is-lashlift-suitable-for-sensitive-eyes-804591.md): Yes, LashLift has been ophthalmologically tested to ensure it is safe for sensitive eyes and contact lens wearers. It is also dermatologically tested, making it gentle on the skin around the eyes. - [Has LashLift been tested on different lash types?](https://help.sculptedbyaimee.com/en-US/has-lashlift-been-tested-on-different-lash-types-804594.md): Yes, over 300 testers from the Sculpted by Aimee community trialled LashLift before its launch. It performed exceptionally across various lash types, with 92%** of testers agreeing that lashes look instantly lengthened. **Based on a blind panel test - [How long does the lifting effect of LashLift last?](https://help.sculptedbyaimee.com/en-US/how-long-does-the-lifting-effect-of-lashlift-last-804592.md): LashLift is designed for all-day wear, offering long-lasting lift and length. In trials, 93% of users experienced an instant lash lift with just one coat*, and the formula resisted smudging and flaking throughout the day. *Based on a blind panel test - [Can I layer LashLift with other mascaras?](https://help.sculptedbyaimee.com/en-US/can-i-layer-lashlift-with-other-mascaras-804593.md): Yes, LashLift can be worn alone for a natural, everyday look, or it can be layered with a volumising mascara like MyMascara for a more dramatic, voluminous effect. - [How do I avoid transfer onto the brow bone or under-eye?](https://help.sculptedbyaimee.com/en-US/how-do-i-avoid-transfer-onto-the-brow-bone-or-under-eye-804597.md): To prevent transfer onto the brow bone or under-eye, allow the mascara to fully dry after application. If you have naturally longer lashes or hooded eyes, try applying a thin layer of setting powder to your eyelids and brow bone or below the eyes, wh - [How do I avoid my mascara drying out?](https://help.sculptedbyaimee.com/en-US/how-do-i-avoid-my-mascara-drying-out-804595.md): To avoid your mascara drying out, always ensure the tube is tightly closed after each use. Avoid pumping the wand in and out of the tube, as this introduces air, which can dry out the formula and lead to build-up. Occasionally wipe the wand with a ti - [Is EasyBrow similar to Shape & Set?](https://help.sculptedbyaimee.com/en-US/is-easybrow-similar-to-shape-and-set-664904.md): EasyBrow was developed to suit all brow types and shapes. This 2-in-1 tool comes in six tinted fibre gel shades and one clear fixing gel, for a full, fluffy finish in a single swipe. It also includes a spoolie for effortlessly brushing your brows int - [What brush should I use for fake tan?](https://help.sculptedbyaimee.com/en-US/what-brush-should-i-use-for-fake-tan-664454.md): For face tan, we recommend any kind of buffer brush, like this one. For body tan, our Deluxe Tanning Brush is perfect! - [I have a problem with my engraved item](https://help.sculptedbyaimee.com/en-US/i-have-a-problem-with-my-engraved-item-1194922.md): If you have noticed any flaw or issue with your engraved item, please contact us and we'll be happy to help. - [Can I change the name or spelling after I've placed an order? copy](https://help.sculptedbyaimee.com/en-US/can-i-change-the-name-or-spelling-after-ive-placed-an-order-copy-3359223.md): Unfortunately, no changes or cancellations can be made to an engraving order once it has been placed, so it's important to make sure that you have entered the name correctly in the relevant field. - [Are the products refillable?](https://help.sculptedbyaimee.com/en-US/are-the-products-refillable-1232667.md): Due to the ingredients in the collection, these products are not refillable. Refilling certain types of ingredients isn’t recommended because it can cause oxidation and/or reduce its effectiveness. The packaging is designed to protect the product and - [How does the Glow Collection fit within my current routine?](https://help.sculptedbyaimee.com/en-US/how-does-the-glow-collection-fit-within-my-current-routine-1232335.md): We recommend a 5 step routine, and this includes all of your Sculpted Skincare Favorites along with the new addition of our Glow Collection. We understand that everyone's skin is different, so you can choose as much or as little of the below recommen - [How should I introduce a new product into my routine?](https://help.sculptedbyaimee.com/en-US/how-should-i-introduce-a-new-product-into-my-routine-1537446.md): To get the best results and avoid irritation, we recommend introducing new products gradually and ensuring they are compatible with your existing routine. Check for ingredient conflicts – Some ingredients may not work well together, if you are unsure - [What Skincare Routine is best for Dry Skin?](https://help.sculptedbyaimee.com/en-US/what-skincare-routine-is-best-for-dry-skin-1226577.md): We recommend a 5 step routine. We understand that everyone's skin is different, and so you can choose as much or as little of the below recommendations as you would like depending on your skin and your preferences. ___________________________________ - [What Skincare Routine is best for normal/balanced skin?](https://help.sculptedbyaimee.com/en-US/what-skincare-routine-is-best-for-normalbalanced-skin-1226585.md): We recommend a 5 step routine. We understand that everyone's skin is different, and so you can choose as much or as little of the below recommendations as you would like depending on your skin and your preferences. ___________________________________ - [What Skincare Routine is best for Oily Skin?](https://help.sculptedbyaimee.com/en-US/what-skincare-routine-is-best-for-oily-skin-1226586.md): We recommend a 5 step routine. We understand that everyone's skin is different, and so you can choose as much or as little of the below recommendations as you would like depending on your skin and your preferences. ___________________________________ - [Is HydraBright pregnancy safe?](https://help.sculptedbyaimee.com/en-US/is-hydrabright-pregnancy-safe-1232241.md): The products in our Glow Collection are suitable for pregnancy, however as everyone’s skin is different, especially during pregnancy, we always recommend a patch test and a gradual introduction of the products to your routine. As every pregnancy is u - [Is Brighten Up Eye Cream pregnancy safe?](https://help.sculptedbyaimee.com/en-US/is-brighten-up-eye-cream-pregnancy-safe-1232665.md): The products in our Glow Collection are typically suitable for pregnancy, however as everyone’s skin is different, especially during pregnancy, we always recommend a patch test and a gradual introduction of the products to your routine. Brighten Up E - [Is LiquidGlo pregnancy safe?](https://help.sculptedbyaimee.com/en-US/is-liquidglo-pregnancy-safe-1232666.md): The products in our Glow Collection are suitable for pregnancy, however as everyone’s skin is different, especially during pregnancy, we always recommend a patch test. LiquidGlo contains Glycolic Acid and Bakuchiol which, if used in high quantities c - [What is LiquidGlo, and how does it work?](https://help.sculptedbyaimee.com/en-US/what-is-liquidglo-and-how-does-it-work-1226280.md): LiquidGlo is a deeply hydrating essence, serving as the essential prep step in your skincare routine. This innovative product features a blend of key ingredients, including Niacinamide, our exclusive Fermented Ingredient Blend, and Lactic and Glycoli - [How to add LiquidGlo to your routine](https://help.sculptedbyaimee.com/en-US/how-to-add-liquidglo-to-your-routine-1226295.md): After cleansing, pour a small amount of LiquidGlo into your hands. Gently pat and press it into your skin covering your face and neck, avoiding the eye and lip areas. LiquidGlo can be used in the morning and evening, once you are not using other acti - [Why do I need an essence (LiquidGlo) in my routine?](https://help.sculptedbyaimee.com/en-US/why-do-i-need-an-essence-(liquidglo)-in-my-routine-1226287.md): An essence is packed with benefits while also encouraging the absorption of subsequent skincare steps. It works to enhance luminosity, balances your skin and gives your skin the ultimate hydration. - [What are the key ingredients in LiquidGlo?](https://help.sculptedbyaimee.com/en-US/what-are-the-key-ingredients-in-liquidglo-1226292.md): Niacinamide: Balances oil production and adds luminosity to the skin. Fermented Ingredient Blend: Nourishes the skin, promotes cell turnover, and helps to balance the skin’s pH level. Lactic and Glycolic Acids: Alpha Hydroxy Acids (AHAs) that work to - [What skin types can use LiquidGlo?](https://help.sculptedbyaimee.com/en-US/what-skin-types-can-use-liquidglo-1226407.md): LiquidGlo is suitable for all skin types. Normal/ Balanced Skin: LiquidGlo can help maintain an even skin tone and enhance overall radiance. Dry Skin: LiquidGlo can provide extra hydration and help address dullness, giving a more luminous appearance. - [How is LiquidGlo different from a toner?](https://help.sculptedbyaimee.com/en-US/how-is-liquidglo-different-from-a-toner-1226409.md): Unlike toners, which are typically designed to remove residue, tighten pores, and sometimes strip the skin, LiquidGlo is a nourishing, skin-prepping essence that hydrates and balances the skin. It focuses on enhancing the skin’s absorption of followi - [Why do LiquidGlo and HydraBright work well together?](https://help.sculptedbyaimee.com/en-US/why-do-liquidglo-and-hydrabright-work-well-together-1226453.md): LiquidGlo hydrates and preps the skin, making it more receptive to the high-potency Vitamin C in HydraBright. Together, they work as the ultimate duo to renew, firm, and illuminate your skin for a healthy glow. LiquidGlo deeply hydrates and preps the - [Is LiquidGlo Dermatologically tested?](https://help.sculptedbyaimee.com/en-US/is-liquidglo-dermatologically-tested-1226529.md): All of the Glow Collection formulations are dermatologically tested, clinically proven and suitable for sensitive skin. - [Is LiquidGlo refillable?](https://help.sculptedbyaimee.com/en-US/is-liquidglo-refillable-1231141.md): Unfortunately our Glow Collection products are not refillable. Refilling certain types of products isn’t recommended because it can cause oxidation and/or reduce its effectiveness. The packaging is designed to protect the product and give you the bes - [What is HydraBright, and how does it work?](https://help.sculptedbyaimee.com/en-US/what-is-hydrabright-and-how-does-it-work-1226429.md): HydraBright is an illuminating serum formulated with a concentrated, stable form of Vitamin C. This powerful blend delivers a concentrated dose of antioxidants, brightens and evens out your complexion, and helps reduce the appearance of fine lines an - [How to add HydraBright into your routine](https://help.sculptedbyaimee.com/en-US/how-to-add-hydrabright-into-your-routine-1226434.md): After cleansing and applying LiquidGlo, massage 2-3 drops of HydraBright onto your face and neck. You can layer HydraGlo serum after HydraBright for an extra boost of hydration. Follow with moisturiser and SPF, we recommend CloudCream and Beauty Base - [Is Hydrabright refillable?](https://help.sculptedbyaimee.com/en-US/is-hydrabright-refillable-1231140.md): Unfortunately HydraBright is not refillable. Refilling some products isn’t recommended because it can cause oxidation and reduce its effectiveness. The packaging is designed to protect the product and give you the best results. You can recycle all of - [What skin concerns does HydraBright address?](https://help.sculptedbyaimee.com/en-US/what-skin-concerns-does-hydrabright-address-1226430.md): HydraBright tackles four major concerns:. Dull skin. Uneven skin tone. Uneven skin texture. Fine lines and wrinkles - [What makes Vitamin C so important for the skin?](https://help.sculptedbyaimee.com/en-US/what-makes-vitamin-c-so-important-for-the-skin-1226435.md): Vitamin C is a powerful antioxidant that helps to:. Brighten dull skin and helps to reduce hyperpigmentation. Helps to boost collagen production. Works to protect against free radicals and environmental damage - [What is the percentage of Vitamin C?](https://help.sculptedbyaimee.com/en-US/what-is-the-percentage-of-vitamin-c-1232669.md): HydraBright contains 10% 3-O Ethyl Ascorbic Acid, a derivative of pure Vitamin C, a stable, water- and oil-soluble derivative that combines stability and effectiveness in one. Where you may see other formulas with slightly higher percentages, it's im - [What are some common concerns with a Vitamin C product?](https://help.sculptedbyaimee.com/en-US/what-are-some-common-concerns-with-a-vitamin-c-product-1226446.md): Some people find Vitamin C serums can be harder to tolerate on their skin, or that the product doesn’t perform well under makeup - HydraBright has been tested to be suitable for sensitive skin, and designed specifically to work well under makeup, avo - [What results can I expect from using HydraBright?](https://help.sculptedbyaimee.com/en-US/what-results-can-i-expect-from-using-hydrabright-1226449.md): Using HydraBright once or twice daily can lead to noticeable improvements in your skin’s brightness, evenness, and texture. Initial results may be seen within a few weeks, with more significant changes typically appearing after 8-12 weeks of consiste - [Can I use HydraBright if I have sensitive skin?](https://help.sculptedbyaimee.com/en-US/can-i-use-hydrabright-if-i-have-sensitive-skin-1226450.md): HydraBright is formulated to be gentle but effective. It has been specifically tested on sensitive skin. However, as everyone’s skin is unique, we recommend starting with a patch test if you have sensitive skin, and gradually introducing it into your - [Why is HydraBright best paired with LiquidGlo?](https://help.sculptedbyaimee.com/en-US/why-is-hydrabright-best-paired-with-liquidglo-1226452.md): LiquidGlo hydrates and preps the skin, making it more receptive to the high-potency Vitamin C in HydraBright. Together, they work as the ultimate duo to renew, firm, and illuminate your skin for a healthy glow. LiquidGlo deeply hydrates and preps the - [What's the difference between HydraBright and HydraGlo?](https://help.sculptedbyaimee.com/en-US/whats-the-difference-between-hydrabright-and-hydraglo-1226855.md): HydraBright is an illuminating serum with Vitamin C, designed to brighten dull skin and even out tone. HydraGlo, on the other hand, is a hydrating serum with Hyaluronic Acid, which helps deeply moisturize the skin, plump fine lines, and maintain long - [Can I use HydraBright and DuoCleanse together?](https://help.sculptedbyaimee.com/en-US/can-i-use-hydrabright-and-duocleanse-together-1537355.md): To get the best results and minimise the risk of sensitivity, we recommend not using HydraBright (Vitamin C) and DuoCleanse (Cleanse & Clarify or Cleanse & Exfoliate) at the same time. Both products contain active ingredients that support skin renewa - [What is Brighten Up Energising Eye Cream, and how does it work?](https://help.sculptedbyaimee.com/en-US/what-is-brighten-up-energising-eye-cream-and-how-does-it-work-1226454.md): Brighten Up is a targeted, energising eye cream with 2% caffeine. The formula works specifically to reduce puffiness, dark circles, and fine lines. It features a patented cryo-tip applicator that works alongside the formula to instantly cool and depu - [How to add Brighten Up Energising Eye Cream into your routine](https://help.sculptedbyaimee.com/en-US/how-to-add-brighten-up-energising-eye-cream-into-your-routine-1226494.md): Use Brighten Up in the morning to energise and depuff the eyes, and at night to target dark circles and fine lines while you sleep. Our 5 Step Routine:. Disclaimer: The pairing of ingredients is at the discretion of the customer and their personal sk - [How does caffeine benefit the under-eye area?](https://help.sculptedbyaimee.com/en-US/how-does-caffeine-benefit-the-under-eye-area-1226456.md): Caffeine helps to constrict blood vessels, which reduces puffiness and minimises the appearance of dark circles. It also improves circulation to brighten and energise the delicate eye area. - [What makes the cryo-tip applicator special?](https://help.sculptedbyaimee.com/en-US/what-makes-the-cryo-tip-applicator-special-1226457.md): The patented cryo-tip applicator provides an instant cooling effect that soothes and depuffs tired eyes. The cryo-tip also maximises the efficacy of the caffeine formulation. Together with the caffeine-infused formula, the cryo-tip works to reduce si - [Can I use Brighten Up under makeup?](https://help.sculptedbyaimee.com/en-US/can-i-use-brighten-up-under-makeup-1226458.md): Yes! Brighten Up Eye Cream is formulated to work in sync with all of our concealers. It perfectly primes the under-eye area for smooth makeup application, by creating hydrated and prepped skin. This primed, even surface allows concealer and foundatio - [When should I apply Brighten Up Eye Cream?](https://help.sculptedbyaimee.com/en-US/when-should-i-apply-brighten-up-eye-cream-1226459.md): Use Brighten Up in the morning to energise and depuff the eyes, and at night to target dark circles and fine lines while you sleep. - [Is Brighten Up suitable for all skin types?](https://help.sculptedbyaimee.com/en-US/is-brighten-up-suitable-for-all-skin-types-1226510.md): Brighten Up is gentle yet effective, making it suitable for all skin types, including sensitive skin. - [How quickly can I see results with my Brighten Up Eye Cream?](https://help.sculptedbyaimee.com/en-US/how-quickly-can-i-see-results-with-my-brighten-up-eye-cream-1226515.md): Brighten Up has both long and short-term effects. The cryo-tip delivers cooling effects immediately, while daily use helps to deliver long-term results, such as a reduction in puffiness, dark circles and fine lines and wrinkles. - [Is Brighten Up Energising Eye Cream Refillable?](https://help.sculptedbyaimee.com/en-US/is-brighten-up-energising-eye-cream-refillable-1231142.md): Unfortunately our Glow Collection products are not refillable. Refilling certain types of products isn’t recommended because it can cause oxidation and/or reduce its effectiveness. The packaging is designed to protect the product and give you the bes - [Where can I find my order number?](https://help.sculptedbyaimee.com/en-US/where-can-i-find-my-order-number-594737.md): You should receive an order confirmation email from us within a few minutes of placing your order. Otherwise, you can view your completed order history by logging in to your account on our website. - Click the "person" icon on the top right of the we - [Delivery times](https://help.sculptedbyaimee.com/en-US/delivery-times-476031.md): Orders within the Republic of Ireland are typically shipped from our warehouse within 2 working days, and delivered approx. 2-3 working days following this. Orders within Europe are shipped from our warehouse within 1-2 days and delivered within 5-7 - [Does Sculpted By Aimee Ship Worldwide?](https://help.sculptedbyaimee.com/en-US/does-sculpted-by-aimee-ship-worldwide-95408.md): Yes - Sculpted by Aimee Ship Worldwide! Orders within Europe are delivered within 5-7 working days and international orders within 5-8 working days and should be ordered from www.sculptedbyaimee.com. (Please note, the above does not apply for Black F - [How much do you charge for delivery?](https://help.sculptedbyaimee.com/en-US/how-much-do-you-charge-for-delivery-721485.md): Republic of Ireland:. UK and Northern Ireland. Rest of EU and International - [What couriers do you use?](https://help.sculptedbyaimee.com/en-US/what-couriers-do-you-use-696259.md): Ireland:. DPD & An Post. UK:. Royal Mail. EU & International:. FedEx and DHL - [Sending something as a gift](https://help.sculptedbyaimee.com/en-US/sending-something-as-a-gift-664897.md): If you are sending an order as a gift, rest assured that we do not include any pricing with our packing slip. The packing slip only contains the products in the order 😁 - [What payment methods are accepted?](https://help.sculptedbyaimee.com/en-US/what-payment-methods-are-accepted-1210651.md): We accept all major credit and debit cards, and offer payment options like Klarna on qualifying purchases to ensure a seamless checkout experience. - [What is Quiver? (London Delivery Provider)](https://help.sculptedbyaimee.com/en-US/what-is-quiver-(london-delivery-provider)-1164782.md): Quiver offers same day or next day deliveries to the Greater London Area from our Carnaby Street store in London!. If you have any issues with your order or tracking, please contact us here - [How do I track an order I've placed with Quiver? (London)](https://help.sculptedbyaimee.com/en-US/how-do-i-track-an-order-ive-placed-with-quiver-(london)-1164784.md): Quiver offers same day or next day deliveries to the Greater London Area from our Carnaby Street store in London!. If you have any issues with your order or tracking, please contact us here - [I have a problem with an item in my order](https://help.sculptedbyaimee.com/en-US/i-have-a-problem-with-an-item-in-my-order-95405.md): We're so sorry to hear there was an issue with an item in your order. We always want to make things right, so for us to look into this further, please contact our Customer Service Team here with your order number, and we will look into this further w - [Is it possible to change or cancel an order?](https://help.sculptedbyaimee.com/en-US/is-it-possible-to-change-or-cancel-an-order-476011.md): Please contact us here as quickly as possible with your order number and the changes you would like to make and we'll help you as best we can. - [I have a problem with my delivery](https://help.sculptedbyaimee.com/en-US/i-have-a-problem-with-my-delivery-762624.md): If your order is stuck in transit, or over the expected delivery timeframe, please reach out to us here and we'll be happy to look into this for you. - [I am having an issue at the checkout](https://help.sculptedbyaimee.com/en-US/i-am-having-an-issue-at-the-checkout-868925.md): We would recommend for any technical issues, to try clear your cache and try again.Instructions for each browser are here: Chrome, Safari, Edge, Firefox - [How do I track my order?](https://help.sculptedbyaimee.com/en-US/how-do-i-track-my-order-476036.md): You should receive an email once your order has been dispatched from our warehouse and is on the way to you. This email includes a tracking link where you can track the progress of your order with our courier (marked in yellow on the image below). Yo - [How do I log in or out of my account?](https://help.sculptedbyaimee.com/en-US/how-do-i-log-in-or-out-of-my-account-762609.md): To log in;. To log out; - [Where do I download the app?](https://help.sculptedbyaimee.com/en-US/where-do-i-download-the-app-940168.md): Download the app here:. IOS / Android - [I'm having a technical issue with my order or account](https://help.sculptedbyaimee.com/en-US/im-having-a-technical-issue-with-my-order-or-account-594756.md): We would recommend trying to clear your cache and cookies and trying again.Instructions for each browser are here: Chrome, Safari, Edge, FirefoxPlease let us know if the issues persists after trying these steps. - [How do I know if a product is coming back?](https://help.sculptedbyaimee.com/en-US/how-do-i-know-if-a-product-is-coming-back-594746.md): We always aim to get stock back in as soon as possible if something sells out! If you haven't already, I would recommend signing up for the waitlist on the product page so you'll be notified first when it's back in stock! - [Has a product been discontinued?](https://help.sculptedbyaimee.com/en-US/has-a-product-been-discontinued-664203.md): Unfortunately, some products can be discontinued for various reasons. If the product page is gone completely from our website, it's likely that it has been discontinued. However, we always aim to have an alternative available :). If you need any help - [Do you stock your full range in retail and pharmacies?](https://help.sculptedbyaimee.com/en-US/do-you-stock-your-full-range-in-retail-and-pharmacies-664472.md): We only stock a selected range in our retail and pharmacy stockists. If you can't find what you need, please check our website or app where we stock a full range!. www.sculptedbyaimee.com - [Can I buy sample sachets?](https://help.sculptedbyaimee.com/en-US/can-i-buy-sample-sachets-722674.md): Sample sachets are not currently available to purchase on our site, but we're working on getting them back soon! - [How can I try a product before I buy it?](https://help.sculptedbyaimee.com/en-US/how-can-i-try-a-product-before-i-buy-it-868906.md): We have a range of mini products available here if you would like to try a mini product before you purchase the full size. Regarding foundation or concealer samples, these are not currently available for purchase, however we are working on something - [Where can I buy a Gift Card?](https://help.sculptedbyaimee.com/en-US/where-can-i-buy-a-gift-card-172963.md): We have e-Gift Cards that can be purchased 24/7 at the following links:. e-Gift Card - EURO. Gift Cards purchased in Euro can be redeemed on our site or in Sculpted by Aimee stores located in the Republic of Ireland. Gift Cards purchased in GBP can b - [e-Gift Card T&Cs](https://help.sculptedbyaimee.com/en-US/e-gift-card-tandcs-535678.md): Your e-Gift Card will be delivered via email as soon as the order is confirmed. Please allow up to 5 minutes for this to arrive. We cannot make changes to e-Gift card orders once they have been placed. Any remaining balance on your e-Gift Card after - [How do I unsubscribe from emails?](https://help.sculptedbyaimee.com/en-US/how-do-i-unsubscribe-from-emails-594755.md): There is an option to unsubscribe at the bottom right of any of our marketing emails. - [Can I amend a recurring subscription?](https://help.sculptedbyaimee.com/en-US/can-i-amend-a-recurring-subscription-594749.md): You can change or cancel your subscriptions. All you need to do is click on the link below and from there you can access your subscription and cancel or make any changes.https://www.sculptedbyaimee.com/tools/recurring/login - [What happens if I don’t pay for my Pay in 3 instalments order?](https://help.sculptedbyaimee.com/en-US/what-happens-if-i-don%E2%80%99t-pay-for-my-pay-in-3-instalments-order-1210659.md): Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect p - [My statement is incorrect. What should I do?](https://help.sculptedbyaimee.com/en-US/my-statement-is-incorrect-what-should-i-do-1210660.md): If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been correct - [I have not received my order. What happens to my statement?](https://help.sculptedbyaimee.com/en-US/i-have-not-received-my-order-what-happens-to-my-statement-1210661.md): You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order. - [There's something wrong with my order. Do I still need to pay for it?](https://help.sculptedbyaimee.com/en-US/theres-something-wrong-with-my-order-do-i-still-need-to-pay-for-it-1210662.md): You do not need to pay for goods that are damaged, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As - [What happens if I make a return?](https://help.sculptedbyaimee.com/en-US/what-happens-if-i-make-a-return-1210663.md): If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your K - [About Klarna](https://help.sculptedbyaimee.com/en-US/about-klarna-1210664.md): Founded in Stockholm, Sweden in 2005, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options an - [Full Returns Policy](https://help.sculptedbyaimee.com/en-US/full-returns-policy-1207522.md): Unsuitable items can be returned to us if they are;. Exclusions. The following items cannot be returned to us: - [How do I return an item purchased online?](https://help.sculptedbyaimee.com/en-US/how-do-i-return-an-item-purchased-online-1210674.md): If you purchased an item from the Sculpted By Aimee website or app, you can return it via post within 60 days with a valid proof of purchase. Exclusions: - [Can I return an item if I change my mind?](https://help.sculptedbyaimee.com/en-US/can-i-return-an-item-if-i-change-my-mind-1210667.md): Yes, you can return an item if it is unopened, unused, and within 60 days of purchase with valid proof of purchase. Exclusions: - [What should I do if my item is faulty or has a flaw?](https://help.sculptedbyaimee.com/en-US/what-should-i-do-if-my-item-is-faulty-or-has-a-flaw-1210680.md): If you receive a damaged or faulty product, contact Sculpted By Aimee Customer Service, and we will be happy to help you. - [What if I purchased the wrong shade?](https://help.sculptedbyaimee.com/en-US/what-if-i-purchased-the-wrong-shade-1210668.md): If you've ordered a foundation or concealer and the shade isn’t right, you can exchange it as long as:. Exclusions: - [What items are excluded from returns?](https://help.sculptedbyaimee.com/en-US/what-items-are-excluded-from-returns-1210669.md): The following items cannot be returned: - [How do I return an item purchased online?](https://help.sculptedbyaimee.com/en-US/how-do-i-return-an-item-purchased-online-1210675.md): If you purchased an item from the Sculpted By Aimee website or app, you can return it via post within 60 days with a valid proof of purchase. Exclusions: - [Can I return an item received as a gift?](https://help.sculptedbyaimee.com/en-US/can-i-return-an-item-received-as-a-gift-1210677.md): If you received an item as a gift, you’ll need the order number or receipt from the person who gifted it to you. If purchased directly from Sculpted By Aimee (website, app, or flagship store), it can be returned if it meets the return criteria. Exclu - [Can I return an item bought from another retailer?](https://help.sculptedbyaimee.com/en-US/can-i-return-an-item-bought-from-another-retailer-1210682.md): No, items purchased from third-party retailers or counters cannot be returned to Sculpted By Aimee. You’ll need to contact the original retailer for their return policy. - [Will I get a refund if I return an item?](https://help.sculptedbyaimee.com/en-US/will-i-get-a-refund-if-i-return-an-item-1210685.md): If your item is eligible for return, you will receive a refund to your original payment method once the return is processed. Exclusions: - [What is ReSculpted?](https://help.sculptedbyaimee.com/en-US/what-is-resculpted-1210693.md): ReSculpted is Sculpted By Aimee’s recycling initiative that allows customers to return empty Sculpted By Aimee products for recycling. In return, you earn Sculpted Rewards points for your participation. - [What products can I return?](https://help.sculptedbyaimee.com/en-US/what-products-can-i-return-1210696.md): You can return 5 (or more) empty Sculpted By Aimee products as part of ReSculpted. Exclusions: - [Do I need to clean my empty products before returning them?](https://help.sculptedbyaimee.com/en-US/do-i-need-to-clean-my-empty-products-before-returning-them-1210697.md): No, there is no need to rinse the products as long as there is no excess product inside. - [Can I return my empties in-store?](https://help.sculptedbyaimee.com/en-US/can-i-return-my-empties-in-store-1210699.md): You can drop off your 5 (or more) empty products at any of the following Sculpted By Aimee Flagship stores: - [How can I return my empties by post?](https://help.sculptedbyaimee.com/en-US/how-can-i-return-my-empties-by-post-1210703.md): Within Ireland - [When do I get my rewards points?](https://help.sculptedbyaimee.com/en-US/when-do-i-get-my-rewards-points-1210704.md): To receive your Sculpted Rewards points, you must include a small note inside your parcel with:. Once your return is processed (please allow approx 10 working days) your Sculpted Rewards points will be added to your account and you will receive an em - [Can I return fewer than 5 empty products?](https://help.sculptedbyaimee.com/en-US/can-i-return-fewer-than-5-empty-products-1210706.md): You’ll need to return at least 5 empty products to participate. This helps us maintain our commitment to sustainability by ensuring efficient recycling efforts. - [Can I return more than 5 empty products?](https://help.sculptedbyaimee.com/en-US/can-i-return-more-than-5-empty-products-1210709.md): Yes! You can return more than 5 empty products as part of the ReSculpted program. The more you recycle, the better for the environment—and you’ll still earn Sculpted Rewards points for your participation. 😊♻️ - [How do I sign up for Sculpted Rewards to get my points?](https://help.sculptedbyaimee.com/en-US/how-do-i-sign-up-for-sculpted-rewards-to-get-my-points-1210712.md): You can sign up for Sculpted Rewards by visiting our website https://www.sculptedbyaimee.com/pages/rewards and creating an account. Once you’re signed up, your ReSculpted recycling points will be added to your account after your return is processed. - [Sculpted The Academy Payment Information](https://help.sculptedbyaimee.com/en-US/sculpted-the-academy-payment-information-1119892.md): At Sculpted The Academy we are happy to offer our students a payment plan to help you manage the payments of your course. We have the below payment plan structures in place for our courses, however, if you wish to discuss an alternative payment pla - [When is your next masterclass?](https://help.sculptedbyaimee.com/en-US/when-is-your-next-masterclass-664469.md): We have all of our masterclass and event information listed here. - [Sculpted Academy Information](https://help.sculptedbyaimee.com/en-US/sculpted-academy-information-766307.md): Whether you’re a newbie looking to master your craft, or a professional wanting to freshen up their skills, our amazing Academy can guide you to success!. You'll find all of our course dates and a breakdown of each on this page. - [4 Week Online Course information](https://help.sculptedbyaimee.com/en-US/4-week-online-course-information-722600.md): When you book for a 4 week online course, you'll receive an email reminder and the Brush Set from our course co-ordinator a week prior to the course commencement date. - [The Ultimate Pro Course - ITEC Accredited Makeup Course](https://help.sculptedbyaimee.com/en-US/the-ultimate-pro-course---itec-accredited-makeup-course-1119936.md): The Ultimate Pro Course - ITEC Accredited Makeup Course. 18 Week Course. What's Included In The Cost:. Course Topics:. Who is this course suitable for:. This course is perfect for anyone passionate about makeup and eager to turn that passion into a r - [Freelance & Bridal Makeup Course - ITEC Accredited Course](https://help.sculptedbyaimee.com/en-US/freelance-and-bridal-makeup-course---itec-accredited-course-1119937.md): Freelance & Bridal Makeup Course - ITEC Accredited Course. 12 Week Course. What's Included In The Cost:. Course Topics:. Who is this course suitable for:. This course is perfect for anyone with a passion for makeup and a desire to turn it into a succ - [Mastering Your Own Makeup](https://help.sculptedbyaimee.com/en-US/mastering-your-own-makeup-1119961.md): Mastering Your Own Makeup. 4 Week Course. Deposit Payment - €200 (non-refundable). What's Included In The Cost:. Course Topics:. Who is this course suitable for:. This is the perfect course for anyone who wants to learn how to perfect their own makeu - [Teenage Bootcamp](https://help.sculptedbyaimee.com/en-US/teenage-bootcamp-1119963.md): Teenage Bootcamp. 3 Day Workshop. These courses run during mid-term breaks throughout the year and during the summertime. What's Included In The Cost:. Brush Set & Sculpted Makeup Kit Worth €150. Sculpted By Aimee Certificate of Completion. Course To - [Ageless Masterclass](https://help.sculptedbyaimee.com/en-US/ageless-masterclass-1119965.md): Ageless Masterclass. 1 Day Masterclass. These 1 day masterclasses are held throughout the year. What's Included In The Cost:. Brush Set & Complimentary Sculpted Goodie Bag. Full use of our academy kits packed full of Sculpted By Aimee hero products f - [Full Returns Policy](https://help.sculptedbyaimee.com/en-US/full-returns-policy-887746.md): Unsuitable items can be returned to us if they are;. Exclusions. The following items cannot be returned to us: - [Can I return a Gift Card?](https://help.sculptedbyaimee.com/en-US/can-i-return-a-gift-card-627316.md): Unfortunately, Gift Cards are not eligible for refunds or returns. - [Can I return something I got as a gift?](https://help.sculptedbyaimee.com/en-US/can-i-return-something-i-got-as-a-gift-627314.md): If you have received an item as a gift, we would request that you ask the person who gifted it to you for the order number or receipt so you can determine where it was purchased. If it was purchased in a Sculpted By Aimee Flagship store, on our websi - [When will my return be processed?](https://help.sculptedbyaimee.com/en-US/when-will-my-return-be-processed-762627.md): Once you have sent your return to us, we would ask that you allow 10 working days for your return to be processed. - [What Is ReSculpted?](https://help.sculptedbyaimee.com/en-US/what-is-resculpted-476095.md): ReSculpted is our environmental initiative to recycle product packaging safely with Terracycle in order to create a better world for future generations. We're proud to be recycling our products with TerraCycle® via their Zero Waste Box® solution. We' - [How do I send my ReSculpted empties back?](https://help.sculptedbyaimee.com/en-US/how-do-i-send-my-resculpted-empties-back-476099.md): Instructions. Gather 5 (or more) empty Sculpted By Aimee products. Refills can be returned as part of ReSculpted. 1 refill = 1 product. 2 minis = 1 product. There is no need to rinse the products once there is no excess product inside. Option 1: Retu - [Online Returns Policy](https://help.sculptedbyaimee.com/en-US/online-returns-policy-887753.md): Unsuitable items can be returned to us if they are;. If the product has been opened but the shade isn't right. We know it's hard to find the right shade whilst shopping online, and we're committed to getting it right for you. We always recommend our - [Faulty or Flawed Product](https://help.sculptedbyaimee.com/en-US/faulty-or-flawed-product-887754.md): We’re always committed to making things right in the rare event that anything goes wrong!. Please contact our Customer Service Team here and we'll be happy to look into this for you. Please note:. - All returned items are subject to inspection by our - [Online Returns Policy copy](https://help.sculptedbyaimee.com/en-US/online-returns-policy-copy-3115280.md): Unsuitable items can be returned to us if they are;. If the product has been opened but the shade isn't right. We know it's hard to find the right shade whilst shopping online, and we're committed to getting it right for you. We always recommend our - [All International Returns (Outside UK & Ireland)](https://help.sculptedbyaimee.com/en-US/all-international-returns-(outside-uk-and-ireland)-476051.md): Please contact our Customer Service Team here and we will assist you further. - [In-Store Returns Policy](https://help.sculptedbyaimee.com/en-US/in-store-returns-policy-476053.md): Items can only be returned to our Sculpted By Aimee stores if they are;. Exclusions. The following items cannot be returned to us: - [Faulty or Flawed Product](https://help.sculptedbyaimee.com/en-US/faulty-or-flawed-product-476056.md): We’re always committed to making things right in the rare event that anything goes wrong!. Please contact our Customer Service Team here and we'll be happy to look into this for you. Please note:. - All returned items are subject to inspection by our - [Incorrect Foundation Shade](https://help.sculptedbyaimee.com/en-US/incorrect-foundation-shade-476080.md): If you have received a shade recommendation and find that the shade isn’t right for you, we’re committed to getting it right!. Please visit the store where the team will assist you in finding the right shade. Gently used items (e.g. Tested once) may - [Where can I buy Sculpted By Aimee?](https://help.sculptedbyaimee.com/en-US/where-can-i-buy-sculpted-by-aimee-95409.md): Sculpted By Aimee is available to buy directly from our Sculpted By Aimee App, or on our websites:. Shop on our website:. Ireland/EU/Rest of world: www.sculptedbyaimee.com. UK & Northern Ireland: www.sculptedbyaimee.co.uk. Shop on our App. Ireland/EU - [How to book an appointment](https://help.sculptedbyaimee.com/en-US/how-to-book-an-appointment-1206311.md): The below stores currently offer appointments & services in our gorgeous Sculpted Suite. Meet with our expert make up artists, find your perfect shade and book makeup appointments for your big night out, celebrations or wedding party. Please visit th - [Are all makeup appointments redeemable?](https://help.sculptedbyaimee.com/en-US/are-all-makeup-appointments-redeemable-868907.md): Yes! For all of our services and appointments, the value is redeemable against Sculpted By Aimee products on the day. - [Dublin: Grafton Street](https://help.sculptedbyaimee.com/en-US/dublin-grafton-street-324266.md): Book now for appointments!. We'd love for you to come and visit us in our Flagship Store located at the top of Dublin's iconic Grafton Street. Meet with our expert make up artists, find your perfect shade and book makeup appointments for your big nig - [Belfast: Victoria Square Shopping Centre](https://help.sculptedbyaimee.com/en-US/belfast-victoria-square-shopping-centre-324267.md): Book now for appointments!. Come visit us in our Belfast store, located at Victoria Square Shopping Centre. Meet with our expert make up artists, find your perfect shade and book makeup appointments for your big night out, celebrations or wedding par - [Appointments - T&Cs](https://help.sculptedbyaimee.com/en-US/appointments---tandcs-817496.md): Please read the following terms and conditions carefully before booking an appointment. Your appointment is not confirmed until you receive a confirmation email or message from us. If we are unable to accommodate your request, we will notify you prom - [Do you have any job vacancies?](https://help.sculptedbyaimee.com/en-US/do-you-have-any-job-vacancies-868915.md): All of our open vacancies and current roles for Sculpted HQ and Retail stores are listed on our careers page. - [How do I become a stockist?](https://help.sculptedbyaimee.com/en-US/how-do-i-become-a-stockist-594747.md): For all stockist queries, please contact Michelle@brandshapers.ie, and they will be able to assist you further. - [How do I get in touch with someone regarding the Sculpted Squad?](https://help.sculptedbyaimee.com/en-US/how-do-i-get-in-touch-with-someone-regarding-the-sculpted-squad-594728.md): Please feel free to email us anytime at sculptedsquad@sculptedbyaimee.com with any questions or concerns you may have. - [What is Sculpted Squad?](https://help.sculptedbyaimee.com/en-US/what-is-sculpted-squad-594729.md): Sculpted Squad is an exclusive affiliate platform for beauty lovers to collaborate, create, and thrive. The programme is thoughtfully designed to provide beauty enthusiasts, influencers, and brand advocates with a remarkable opportunity to turn their - [How does Sculpted Squad work?](https://help.sculptedbyaimee.com/en-US/how-does-sculpted-squad-work-594731.md): Sculpted Squad is composed of different tiers that contain a variety of different tasks you must work through to level up on the programme. These include:. These tasks will include creating authentic, contextual content and getting involved in creati - [How do I get in touch with Sculpted PR?](https://help.sculptedbyaimee.com/en-US/how-do-i-get-in-touch-with-sculpted-pr-696176.md): If you can please email pressoffice@sculptedbyaimee.com, the PR team will be able to assist you further. - [How do I join Sculpted Squad?](https://help.sculptedbyaimee.com/en-US/how-do-i-join-sculpted-squad-594730.md): To join the program, visit our website HERE and follow the easy sign-up process. Once registered, you'll gain access to your personalised affiliate dashboard. - [Can anyone become a member of Sculpted Squad?](https://help.sculptedbyaimee.com/en-US/can-anyone-become-a-member-of-sculpted-squad-594732.md): The program is open to individuals passionate about content creation and who would love to work with us. These applicants are sent to the Sculpted team who will review your application if you are eligible.We want to build lasting relationships with h - [Will I get a ticket for a Masterclass?](https://help.sculptedbyaimee.com/en-US/will-i-get-a-ticket-for-a-masterclass-762621.md): Your email confirmation acts as your ticket for any event or Masterclass. You'll usually receive an email reminder 24 hours in advance of the event 😀 - [Can I get a refund on Masterclass, Event or Academy course?](https://help.sculptedbyaimee.com/en-US/can-i-get-a-refund-on-masterclass-event-or-academy-course-627318.md): All payments for Academy courses, Masterclasses and Events are non-refundable within 24 hours of the event or class commencing. - [Discount Codes - Terms & Conditions](https://help.sculptedbyaimee.com/en-US/discount-codes---terms-and-conditions-554041.md): Only one discount can be used per order. Discounts don't apply to Gift Sets, Minis, Bundles Academy Courses, Events, and Gift Cards.