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Change of mind/Unsuitable itemUpdated a month ago

Change of mind/Unsuitable item

If you change your mind, it’s okay!

We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:

- Has not been used

- Is in its original packaging

- Is within 60 days of purchase/receipt

- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)


If your item has been gently used (tested once or swatched on the back of your hand) we will also accept this back for an exchange only under the following conditions:

- Has not been tested more than once 

- Is in its original packaging

- Is within 60 days of purchase/receipt

- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)



To arrange the return, please visit Sculpted By Aimee Returns and follow the steps. On the Retailer Item Purchased From section you can enter SCULPTED BY AIMEE.


We would ask that you print and include the Returns form within the parcel. 

If you don't have access to a printer or would rather not print the form, please include a small note within the parcel including the following information:
- Reason for return
- Name / Email
- If you would like an exchange, please let us know what product you would like to receive


Please note:

- All returned items are subject to inspection by our Returns team once the item has been received prior to the refund/exchange being issued

- Personalised items are exempt from ‘change of mind’ returns due to the nature of the item


 

Change of mind/Unsuitable item

If you change your mind, it’s okay!


We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:

- Has not been used

- Is in its original packaging

- Is within 60 days of purchase/receipt

- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)


If your item has been gently used (tested once or swatched on the back of your hand) we will also accept this back under the following conditions:

- Has not been tested more than once 

- Is in its original packaging

- Is within 60 days of purchase/receipt

- Is accompanied by a valid proof of purchase (order number, receipt or bank statement)


Our returns service is completely free of charge. Please visit An Post Return Portal to arrange the return. On the retailer dropdown, you can select SCULPTED BY AIMEE.

We would ask that you print and include our Returns form within the parcel. 
If you don't have access to a printer or would rather not print the form, please include a small note within the parcel including the following information:
- Reason for return
- Name / Email
- If you would like an exchange, please let us know what product you would like to receive


Please note:

- All returned items are subject to inspection by our Returns team once the item has been received prior to the refund/exchange being issued

- Personalised items are exempt from ‘change of mind’ returns due to the nature of the item


We are unable to take returns on products not purchased on our Sculpted By Aimee App, Website or in our Flagship stores. If you purchased a product at one of our authorised retailers or counters, please contact them directly. 




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