Change of mind/Unsuitable item. If you change your mind, it’s okay!. We accept any unsuitable item back for a refund or exchange once the item fits the below criteria:. - Has not been used. - Is in its original packaging. - Is within 60 days of purch

Change of mind/Unsuitable item

We’re always committed to making things right in the rare event that anything goes wrong!. Please contact our Customer Service Team here and we'll be happy to look into this for you. Please note:. - All returned items are subject to inspection by our

<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We&#x2019;re always committed to making things right in the rare event that anything goes wrong! <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact our Customer Service Team <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(84, 172, 210); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.sculptedbyaimee.com/pages/contact" id="isPasted" rel="noopener noreferrer" target="_blank">here </a><span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and we&apos;ll be happy to look into this for you. <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note:<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">- All returned items are subject to inspection by our Returns team once the item has been received prior to the refund/exchange being issued

Faulty or Flawed Product

If you have received a shade recommendation and find that the shade isn’t right for you, we’re committed to getting it right!. Please contact our Customer Service Team here and we will assist you further.

<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have received a shade recommendation and find that the shade isn&#x2019;t right for you, we&#x2019;re committed to getting it right! <span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact our Customer Service Team&#xA0;<span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(61, 142, 185); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.sculptedbyaimee.com/pages/contact" rel="noopener noreferrer" target="_blank">here </a><span style="font-size: 18px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">and we will assist you further.

Incorrect Foundation Shade

Can't find the answer to your question? Reach out here and we'll be happy to help!

For appointment enquiries please call our

Return to website

Sculpted By Aimee

Ireland Returns

Returns🔄

Returning an online purchase💻

T&Cs - Free DuoCleanse Sample with LashLift orders

Is LashLift waterproof?

What makes LashLift different from MyMascara?

How does LashLift provide a lifting effect without weighing down lashes?

Is LashLift suitable for sensitive eyes?

How long does the lifting effect of LashLift last?

Can I layer LashLift with other mascaras?

Has LashLift been tested on different lash types?

How do I avoid my mascara drying out?

How do I avoid transfer onto the brow bone or under-eye?

When and where can I buy LashLift?

Astro Club T&Cs

LashLift 🚀

Important information - Advent Calendars

When will my Advent Calendar be delivered?

Can I return an Advent Calendar?

Advent Calendar 2024 📅

Is it possible to change or cancel an order?

I have a problem with an item in my order

Where can I find my order number?

I'm having a technical issue with my order or account

What couriers do you use?

4 Week Online Course information

I have a problem with my delivery

General order queries 📭

Ireland, EU and International Orders

UK & Northern Ireland Orders

Does Sculpted By Aimee Ship Worldwide?

How much is delivery?

Delivery timeframes and cost⏰

How do I track my order?

My order is over the expected delivery timeframe

Tracking your order 🚚

Online Orders 📦

Returns Policy

Can I return something I got as a gift?

Can I return a Gift Card?

Can I get a refund on Masterclass, Event or Academy course?

When will my return be processed?

What Is ReSculpted?

How do I send my ReSculpted empties back?

ReSculpted Recycling Programme ♻️

UK Returns

All International Returns (Outside UK & Ireland)

Outside Ireland/UK Returns

Returning an in-store purchase🛍️

Is DuoCleanse a foam cleanser?

Do you need to emulsify (wet) the cleansers to activate?

How much cleanser do I need to apply?

Will the Gentle Cleanser remove eye makeup?

If I use Cleanse & Clarify every day will it make my skin more sensitive?

What percentage of AHA & BHA is in the Exfoliate formula? Do they work well together?

Do I need SPF after each cleanse?

Can I start a new DuoCleanse system and another skincare product at the same time?

Can I start a new DuoCleanse system and another makeup product at the same time?

When should I moisturise?

What products should I use after I exfoliate?

How often should I use Cleanse & Exfoliate?

Can I mix more than one DuoCleanse system together?

How often should I use my DuoCleanse?

Should I double cleanse morning and night?

What cleanser is good for blackheads?

What can I use to hydrate my skin?

What cleanser is good for sensitive skin and redness?

Should I use DuoCleanse morning and night?

Do I wash off Step 1 before I apply Step 2?

Can I use DuoCleanse on my eyes?

How to use

Can teenagers use any of the systems?

Which DuoCleanse is right for me?

Can I apply retinol after using DuoCleanse?

If I’m on Roaccutane can I use any or all of the cleansers?

I have oily skin, will Exfoliating Cleanser work for me?

I have an oily T-zone that’s prone to breakouts but the rest of my face is dry. Which DuoCleanse is best?

I have dry skin, which system is best for me?

Suitability

How do I refill my DuoCleanse system when my formula has run out?

Can I refill my DuoCleanse bottle with a refill from a different system?  E.g I have bought a Cleanse & Clarify, but I’d like to try a Brightening Cleanser within the same bottle.

Refilling your DuoCleanse

Can I use the Gentle Cleanser on my eyes?

Is DuoCleanse safe for pregnancy?

What happens if my skin tingles or there is a burning sensation?

Is DuoCleanse safe to use for someone undergoing cancer treatment?

Is DuoCleanse breast-feeding safe?

Safety

Can I travel with DuoCleanse?

Are the exfoliating beads in the Cleanse & Exfoliate system environmentally friendly?

Is DuoCleanse gluten-free?

Can I use Brightening Cleanser & Exfoliate on the same night?

Can I use Exfoliating Cleanser & Clarify on the same night?

Can I use Brighten in the morning and Clarify in the evening?

Can I use Brightening Cleanser & Clarify on the same night?

Is the Gentle Cleanser oil or water-based?

Other

DuoCleanse🫧

📖T&Cs - Discount Codes

Free Gift with purchase - T&Cs

Personalised items T&Cs

Bundles - Shop more, Save more! - T&Cs

Exclusive Offers: Website/App Offers

Promotions and discounts

How to delete or change a discount code in your cart

New sign-up welcome discount

MUA Discount

Free Gift with purchase - in store T&Cs

Trade Your Base - Sculpted Flagships 17th & 18th August

Promotional offers✨

How do Sculpted Rewards work?

How do I sign up for Sculpted Rewards?

What tier am I in?

Will my points expire?

How do I get my birthday points?

Where can I get rewards points?

I redeemed my points for a code - where did it go?

Sculpted Rewards🎁

Can I use Sculpted By Aimee products during pregnancy?

Where can I buy a Gift Card?

Is Sculpted By Aimee Cruelty Free?

Are your skin products mineral?

If your products contain SPF does that mean there will be flashback?

What does a primer do?

Does Beauty Base , Tint & Glow & Second Skin have broad spectrum SPF?

Whats the difference between Second Skin Dewy & Matte?

e-Gift Card T&Cs

What's the main difference between Hydratint & Tint & Glow?

How do I know if a product is coming back?

Has a product been discontinued?

Finding the next lighter or darker shade

Can Fresh Faced be used without rinsing or does it need to be washed off?

What brush should I use for fake tan?

Do you stock your full range in retail and pharmacies?

Find your closest shade in another Sculpted product

Finding skin and makeup products to suit you

Is EasyBrow similar to Shape & Set?

How do I find my concealer shade?

What to use for fine lines or mature skin

Blush suggestions to go with your skin tone

Can I buy sample sachets?

Will I get a ticket for the Masterclass?

Does Cloud Cream contain SPF?

Product availability

Where can I find product ingredients?

Product FAQs 💄

What is Sculpted By Aimee doing for sustainability?

Sustainability ♻️

Where can I buy Sculpted By Aimee?

How do I become a stockist?

Stockists 🛍

Dublin: Grafton Street

Belfast: Victoria Square Shopping Centre

Appointments - T&Cs

Makeup Appointments and Services

How do I get in touch with someone regarding the Sculpted Squad?

What is Sculpted Squad?

How do I join Sculpted Squad?

How does Sculpted Squad work?

Can anyone become a member of Sculpted Squad?

How do I get in touch with Sculpted PR?

Collaborations

How do I unsubscribe from emails?

Can I amend a recurring subscription?

How do I log in or out of my account?

How-to

My makeup is sliding off, separating or pilling

My Makeup looks cakey...

I don't know where to start

Quick solutions to common makeup problems

Common Makeup Mishaps

When is your next masterclass?

What's the difference between Beauty Base Protect and Beauty Base?

Does CloudCream or HydraGlo contain SPF?

Sending something as a gift

Sculpted Academy Information